A few years ago, a 26-year-old single mom named Candelaria was overwhelmed and exhausted. She’d been trying to balance work and caring for her two kids, but was struggling to find someone qualified to help—especially with two-year-old Santiago, who had complex medical needs and used a feeding tube. When Santiago was hospitalized for a serious infection in his bloodstream, Candelaria missed work to be by his side. Then she was fired.

Thankfully, Candelaria’s tax preparer told her about Abby Care, a company that helps family members train and become employed as Certified Nursing Assistants for their loved ones with disabilities or special needs. With the company’s guidance, Candelaria passed the state licensing exam, and was able to provide even better care to Santiago and earn a living by doing so.

When founder Havi Nguyen launched Abby Care in 2021, Colorado was the only state with a robust pediatric family caregiving program. Today, seven states have similar active programs, with Abby Care live and running in five of them, and another eight states are currently implementing or piloting. Politically, it has proven to be a bipartisan win-win-win, not only creating skilled employment, but also improving patient outcomes, and reducing the cost of care to the state.

When we first met Havi, we were immediately intrigued. At the time, Abby Care was only a website with a waitlist. But we had seen countless digital healthcare companies and recognized that solving the supply problem was key to better, more accessible care. Abby Care’s business model does just that. Just as Airbnb created hosts out of homeowners who’d never considered starting a hotel, and millions of people who had never worked in a restaurant became delivery drivers with DoorDash, Abby Care unlocks a new supply of quality clinical caregivers.

Havi herself is an undeniable force of nature. Abby Care is inspired by her own experience growing up on Medicaid, and she understands deeply the challenges of that system and the people her company can help. She will also run through any wall to make things happen, which is exactly what’s needed in a founder driving this kind of change.

We have seen firsthand Havi and her team’s commitment to the family caregiving community, and we are proud to have partnered with them from day one of their journey and to continue supporting them at every stage. They are building a future where every patient can receive the support they deserve and where their caregivers are trained, compensated and empowered. It is nothing less than a revolution in caregiving, with Abby Care leading the way.