SCIO Health Analytics is looking for a Senior Developer – SQL for our Jacksonville, FL location.

Job Summary:

To lead and provide high quality operational and technical application and systems support to SCIO customers and internal business functions. Owner of the Service Request process, ensuring PM goals are achieved. Minimizing the adverse impact of Incidents and Problems for the business and preventing reccurrence of Incidents.

Key Duties and Responsibilities:

Develop, co-ordinate and promote the effective functioning of problem management activities across support teams

Contribute to the planning of application/infrastructure releases and configuration changes

To examine potential areas for Service Improvement and raise proposals with the Service Manager

Provide technical leadership

Provide input to application/infrastructure scalability

Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems

Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis

Maintain application monitoring, performance tuning and testing

Provide architecture level Application Support on complex internally and externally developed applications

Provide input to administering and maintaining all production and internal environments

Provide input to the implementation, backup and roll-back plans

Act as a technical resource for internal and external projects

Ensure there are robust procedures and processes within the application support function remit

Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).

Maintain good working relationships with internal departments as well as 3rd party vendors

To examine potential areas for Service Improvement and raise proposals with the Dev Ops Manager

Design, prepare and conduct training relating to Server Request Management and the appropriate usage of the support management processes and best practices

Provide timely and expert advice on emerging trends and issues affecting Product Delivery and Support. Develop strategies to allow Application and Data Support to manage resultant problems.

Personal and Team Development

Share / spread knowledge with team members as well as internal teams (client services, service desk, development)

Pro-active in maintaining and increasing the teams and your own technical knowledge

Identify training needs or requirements for yourself individually and for the team

Coach and develop team members

Documentation

Ensure incidents and problems are up-to-date with latest information

Ensure all technical and non-technical documentation is up-to-date

Create management reports

Qualifications:

Required

Bachelor's degree plus 7 years of Application Support experience

5 years of experience using Microsoft SQL Server (version 2012 or later)

3 years of experience in both creating and maintaining complex T-SQL queries, views, and stored procedures in a multi-database environment

5 years of experience using SSIS

Extensive problem solving and debugging skills

Ability to independently apply production upgrades and support the products and technologies

Experienced in Problem and Incident Management

Excellent interpersonal and communication skills

Flexible in working outside of core business hours at short-notice

Experience with supporting multi-tier infrastructures

Experience with supporting .NET applications and an understanding of web technology

Proven experience working in a fast-paced environment supporting multiple concurrent projects

Strong knowledge of Data Modelling and reporting techniques

Bachelor's degree in Computer Science, Information Technology, Data Engineering or related field is preferred. Demonstrable Skills and Experience is required.

Experience in the Healthcare insurance industry is preferred.

Personal Qualities

Self-motivated and highly professional with ability to lead and take ownership and responsibility

Ability to multi-task, work under pressure and to tight deadlines

A desire to learn and improve skills and knowledge

Fast learner, energetic and enthusiastic

Adaptable and flexible to business demands

Strong organizational and planning skills

Positive ‘can-do’ attitude

Team player