About the company

Capillary's technology solutions help businesses get ahead of the digital evolution and stay 'Always Consumer Ready'. The experience platform integrates Artificial Intelligence and Machine Learning to make it easy for brands to get deep understanding and insights into their consumers, engage consumers through personalised 1:1 communication, provide easy and connected cross-channel commerce experiences and build loyalty to reward and retain their best consumers.

Over 300 marquee brands across 30+ countries, including Pizza Hut, VF Brands, Walmart, Al-Futtaim, KFC, Starbucks, Madura Garments, Courts and Samsung, trust Capillary to enable easy and seamless consumer experiences. With over 300 million consumers and 25,000 stores on the platform, Capillary is Asia’s leading SaaS product company. Over 700 Capillary associates across 11 global offices are continually innovating to find new ways for brands to make their consumers lives easier, and experiences memorable.

Founded in 2008, Capillary is backed by Warburg Pincus, Sequoia Capital, Norwest Venture Partners, Qualcomm Ventures, and American Express Ventures.

For more information, visit www.capillarytech.com

Responsibilities

Job Role: Delivery Manager / Delivery Consultant

Capillary is looking to hire Delivery Manager / Consultant to be part of a region-aligned Delivery team. Consultant should possess good understanding of the working of CRM & Ecommerce industry. It is required of them to coordinate with internal teams like Technology, Analytics, Accounts and Support. They must possess good interpersonal skills, have an aptitude to come up with innovative solutions to problems, an eye for detail and intuitive ability to munch numbers.

They support timely-execution of deliverables and will be on driving seat to gather requirements to fulfill the necessary tasks.

Key Responsibilities

· Work with Senior Management to develop and manage the overall Delivery Strategy & Roadmap across clients for an entire region (US, Europe, South East Asia etc)

· Create buy-in for the project vision both internally and with key external partners.

· Drive project kick-off and launch discussions with Account Managers and Clients, and align resource in Delivery, Integration Service and Customer Support team.

· Provide leadership, direction and motivation to the regional Delivery team

· Engage with external vendors, clients, internal teams to successfully deliver any professional services projects.

· Production and management of project plans with defined milestones & timelines

· Manage prioritization and trade-offs against client-specific tasks, prioritization and time to delivery.

· Should co-ordinate on technology development and integration related fronts with external vendors or the internal integration services team

· Proactively identify and resolve tactical delivery issues that may impair the team’s ability to meet client deliverables goals

· Determining best fit solutions in collaboration with all stakeholders of the problem

· Delivering the required solution on time, budget where applicable and against project scope or definition.

· Developing and implementing an overall communication strategy to manage the project and project related issues

· Develop, report, and continually improve project management processes

· Training junior staff, providing knowledge transfer to improve the overall service provided to the customers and producing required documentation.

· Owning an issue or project from beginning to resolution with support from other teams

· Automating the solution wherever possible with support from other team

· Use information from various sources to understand the nature of the issue and/or create a solution.

· Determining likely solutions. Evaluating solutions against identified criteria.

· Production of all training or knowledge transfer material

Desired Experience:

· 4-8 years of work experience overall with at least 3 years of relevant work experience in delivering projects & client engagement.

· Strong written and verbal communication skills at multiple levels of seniority to be able to interact & negotiate with all key project stakeholders (support consultants up to senior management).

· Good planning, execution and project management skills.

· Good time management in order to prioritise and co-ordinate the varied tasks which they work on.

· Self-motivator, results driven, team player.

· Proven ability to manage multiple, competing priorities simultaneously and ability to work in a fast-paced environment where continuous innovation is desired.

Skills and Experience

· Project Management & Project Delivery

· Client Engagement

· Good Communication, Adaptive Learning & Team Management

· Strong quality, focus and ability to adopt to any work culture