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Cobalt Robotics

Security service combining advances in autonomous cars, machine learning, anomaly detection, and 2-way telepresence to enable security personnel.

Customer Success Representative - Robotics
Provo, UT, US
Job Description / Skills Required

At Cobalt Robotics, we’ve merged hardware, software, people, and data to transform enterprise security services. Our autonomous indoor robots, managed by highly-trained remote Specialists, offer an innovative solution to address important security issues—consistently and accurately.  We partner with businesses across every industry such as Yelp, Slack, and Briggs & Stratton, among others, to further the potential of human-robot interaction and create smarter, safer workplaces.
 
Cobalt's team is comprised of renowned technologists and security professionals, and backed by world-class investors such as Sequoia, Coatue, and Bloomberg Beta. In 2019, Cobalt was recognized as one of the Best Places to Work by the Silicon Valley Business Journal and San Francisco Business Times.
 
We’re looking for people who want to make an impact with us and help build a company that is known for its excellence in engineering, passion for progress, and dedication to service.  If you’re in search of a career with an organization that is driven to help robots and people work together, we may be the place for you.
 
Are you someone who enjoys meeting new people, is responsible, and can work nights and weekends? Those are our only starting requirements. We will help you fulfill the rest of the job requirements, so this is an ideal chance to create and grow a career in a new and exciting industry.

Responsibilities

    • You will be a friendly, professional Specialist who regularly interacts with customers to build a safe and friendly work environment.
    • This position requires excellent customer service to our clients, which include several Fortune 500 companies.
    • You will be an ambassador for the remote robots to help ensure smooth operations.
    • You will organize and direct a fleet of mobile robots, but you don’t need any prior experience with robots! You can learn on the job.

Qualifications

      • Experience working in a customer-facing position (i.e., sales, restaurant, hospitality)
      • Excellent interpersonal skills
      • High attention to detail
      • Positive outlook for learning new skills
 

Bonus Points

    • Previous work experience that required late hours
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.