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Freshworks is a leading provider of cloud-based customer engagement software.

(Senior) Account Manager D-A-CH (Berlin-based or remote in Germany)
Berlin, DE
Job Description / Skills Required

As an Account Manager you’ll be responsible for driving sales into existing Mid and Enterprise defined accounts. Your accounts will all have strategic importance to the growth of the region. You will work with teams across Freshworks to manage all aspects of the sales process including business development, lead management, qualification, evaluation, and closing. This role is quota carrying, commission based, and integral to our success.

Your Role and Responsibilities:

Along with your manager, define and execute plans for your accounts, and then exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities

Develop and manage your sales pipeline, by assessing and moving many activities simultaneously

Grow, manage and track customer contact and install base within your accounts

Act as a guide and strategic partner to your accounts by becoming intimately knowledgeable about their key business challenges

Use resources effectively, including MRE, SDR, Pre-Sales, Support, Project Managers and Product Marketing Managers to meet your sales goals 

Provide regular reporting of pipeline and forecasting

Keep abreast of competition, competitive issues and products

Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and customer care

Travel to customer locations in support of sales efforts as and when required

Our Perfect Match: 

You have a desire, even an obsession, to bring new teams into the Freshworks world to maximize revenue. You are a Hunter and a Farmer and a Closer at heart

Highly driven individual with an execution focus and a strong sense of urgency and a belief in the Freshworks mission. Able to go beyond relationship management

Experience selling a technical software product as an AM

Experience of SaaS is a must, experience of customer support, CRM or ITSM is preferred 

Bachelor's Degree a requirement

Showed consistent overachievement of sales goals in a large geographic territory selling a technical product

You know what to say and more importantly, how and when to say it. You do not fear transparency or debate

Willing to go the extra mile with a strong work ethic; self-directed and resourceful

Fluent in English and German, another language proficiency is a plus

These are some benefits you can expect from us in return:

Great opportunity to build the European presence of a fast-paced global growth startup from scratch

Flexible career development path within an international environment

A fun startup work environment in the middle of Berlin

Work closely with inspiring, supportive and interesting colleagues in an international team within a flat organizational hierarchy

Fully stocked pantry with healthy fruits, snacks, gourmet coffee, and breakfast options

Weekly family lunch and quarterly team building events

Partial financial assistance for German language courses

Weekly yoga class and gym membership contribution

Educational reimbursement of up to 65%

Team gatherings and company parties!

Sounds interesting?

Then please send us your application and share your salary expectations as well as the earliest date you can join us. Please also feel free to visit our website to find out about other job postings.

About Freshworks:

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany.  The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV, Sotheby’s and Cisco.