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Attentive is a personalized mobile messaging platform for innovative brands.

Business Operations and Strategy
New York City, NY, US
Job Description / Skills Required

About Attentive: 

Attentive is a mobile messaging platform changing the way consumers interact with businesses and organizations. The company is one of the fastest growing startups in New York City and recently raised a $110 million Series C investment led by Sequoia and IVP—two of the world’s leading venture firms—in early 2020, less than 8 months after its Series B round due to strong customer traction. We’ve seen 347% customer growth in just one year, and now work with 1000+ of the most innovative brands like Coach, Urban Outfitters, CB2, PacSun, Lulus, Party City, and Jack in the Box. Attentive was founded in 2016 by the co-founders of TapCommerce, a mobile marketing platform that was acquired by Twitter in 2014.

The Business Operations and Strategy Associate will own the design and execution of strategic projects to scale the organization. You'll work across functional areas like Sales, Marketing, Product, and Client Strategy, developing initiatives and processes to make the business more efficient and nimble. This role is very hands-on. You'll be expected to own the implementation and successful outcome of every initiative you work on, collaborating with leadership and key stakeholders. Due to the breadth of your responsibility and impact, it's essential that you're able to motivate, empathize with, and communicate with stakeholders at every level of the organization. 

The ideal candidate is self-motivated, collaborative, adept at navigating interpersonal relationships, and quantitatively and qualitatively analytical. You believe in getting your hands dirty, and that no task is too small if it's in service of the broader outcome. You thrive in ambiguity and act as a strong operator with a service mentality. 


Work cross functionally to understand and solve some of Attentive’s most challenging business problems

Coordinate with multiple stakeholders to ensure timely execution of projects

Diagnose problems and make data-driven recommendations on how to solve them to the executive team. Execute quickly on those recommendations.

Identify gaps and propose changes to existing processes. Develop scalable solutions.

Execute on existing cross-functional processes such as headcount planning, goal setting, and business metric tracking.

Be willing and eager to tackle any problem, large or small

Skills and Qualifications

BA/BS from a top tier university

3-5 years of work experience

Previous experience managing complex projects with many stakeholders

Ability to track and execute multiple simultaneous projects

Strong quantitative and qualitative analytical skills

Proven ability to operate effectively in a fast-paced and ambiguous environment

High emotional intelligence

Openness and responsiveness to feedback

Attitude towards continuous growth and improvement