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Versa Networks

An elastic network-services platform.

Support Engineer
Bangalore, IN
Job Description / Skills Required

To accomplish their primary goal of monitoring and troubleshooting computer and telecommunication networks and systems.

Educational Qualification

The candidate must have a Bachelor’s/Master’s degree in IT/ Computers.

Professional Qualification

Expert level certification such as CCNA or equivalent level of experience will be preferred.

Experience

5+ years of relevant experience.

Roles and Responsibilities
  • Monitor and take corrective actions for hosted environment.
  • Troubleshoot customer reported issues.
  • Incident/ticket lifecycle management
  • Setting up infrastructure.
Essential Skills
  • Should have good understanding of IP Protocol/OSI /TCP stack
  • Protocols: BGP/OSPF/IPSec/VPN technologies, CCNA level networking.
  • Knowledge of MPLS.
  • Experience managing, supporting and deploying network infrastructures.
  • Strong ability to diagnose server or network alerts, events or issues.
  • Understanding of common information architecture frameworks.
  • Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.
  • Good oral and written communication skills, and ability to address conflict with others constructively.
  • Ability to work in 24x7 rotational shifts.
Desired Skils
  • Experience of working in managed services role is added advantage.