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Capillary

Capillary is a provider of cloud-based software solutions that enables retail marketers to manage their customer data, gain insights and personalize engagement across channels driving a significant increase in sales and loyalty.

Senior Executive, Customer Success
Bangalore, IN
Karnataka, IN
Job Description / Skills Required

§  Account Management.

§  Client Servicing

§  Working effectively both independently and as a member of a cross-functional team.

§  Supporting the analytics needs of the business by analyzing data from multiple sources including Capillary CRM data & the external data from the clients

§  Collate the data into coherent and logical structures to produce periodic as well as one-off analyses to aid the decision-makers.

§  Effective and persuasive presentations (verbal and written) on the certain objective provided by the Client Consulting with the client & solving his business problems

§  Design CRM programs & building customer centric strategy

§  Coordinate with different teams and full-fill the end requirements of the client

§  Build new analytical products & contribute in product development.

 

Required Skills:

 

§  Aptitude for problem solving and quantitative skills, Comfortable in dealing with numbers and calculation

§  Knowledge of MS Office (Word, Excel & PowerPoint)

§  SQL and Python proficiency is a must, machine learning capabilities are good to have.

§  Must have worked on large databases in the cloud and local environments.

§  3-6 years of experience in working on Data Analytics projects

§  Good with numbers, charts, and data. Both qualitatively and quantitively. Ability to engage clients, understand business problems and solve them using data analysis

§  Ability to pull insights from Data

 

Personal Attributes

§  Excellent Logical ability, Good written and interpersonal skills

§  Able to prioritize and execute tasks in a high-pressure environment, working in a team-oriented, collaborative environment

§  self-motivated, Inquisitive and curious, Goal-oriented, detail-oriented, ambitious, and strong ability to follow-through on commitments