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Noom

Noom is the behavior change company that's disrupting the wellness industry.

Head of Coach Quality Management
New York City, NY, US
Job Description / Skills Required

Noom is looking for an experienced quality manager to enhance and expand our Coach Quality Management efforts as we strive to increase the quality of our coaching product. You will create new and enhance existing processes to capture, analyze, and share coach quality data. 

 

What you’ll be doing:

  • Conduct data analysis with support of data team to determine quality coaching metrics
  • Translate analysis and data into a well executed, clearly communicated roll out plan visible to leadership and coaches 
  • Create a vision for enhancing visibility and transparency around quality metrics for our team
  • Continuously monitor and adjust performance standards across the team 
  • Communicate and facilitate action plans for coach performance with key stakeholders, such as Development Lab Director and People Director
  • Build/Restructure QM team with existing QM stakeholders 
  • Support Experimentation QM/QC efforts 

 

What we’re looking for:

  • 5-10 years experience with Quality Assurance
  • Experience with executing QM for a larger (1000+ person) team
  • Solid understanding of statistics and data analysis
  • Google Sheets/Excel expert-level skill
  • Excellent communication skills and the ability to clearly communicate technical concepts to a non-technical audience
  • Thinks outside the box, researches, and develops metrics that holistically measure coaching quality. 
  • The ability and enthusiasm to mentor less-senior QM managers
  • Local to NY or willing to relocate is a plus
  • Looker (or similar business intelligence software) skills a plus 

What Makes This Job Amazing:

  • Helping millions of people lead healthier lives every day
  • Being part of Noom's rocketship (with revenue exploding 20x in the last 2 years, and team growing, there are great opportunities for advancement)
  • Wonderful benefits (wellness budget, free meals in the office)
  • Huge learning & professional growth opportunity (professional growth is a must at Noom, we reimburse all books, send you to lots of courses, etc.)
  • Being part of a transparent, high-performance, yet still close-knit culture

 

This is a full-time position that offers a competitive salary, equity, and benefits. We guarantee you will learn a tremendous amount in a short time. For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for advancement.