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Practo is a healthcare app that allows consumers to find doctors, book appointments and conduct online consultations.

Customer Support Executive
Bangalore, IN
Job Description / Skills Required

Job Description

  • To actively engage with the customers on both incoming and outgoing calls and assist them in appointment bookings on platform.
  • Work towards providing an excellent customer experience by going that extra mile on every interaction.
  • Maintain overall customer satisfaction levels to ensure the continuous relationship with Practo.
  • Ensure complete documentation of all activities undertaken with respect to the call log.
  • Adhere to the Process defined on both Operations and Quality legend.
  • Ability to timely Escalation (Approach to handle issue to understand when to escalate & what will be handled by themselves), attention to detail, ability to research and able to arrive at solution and also challenges the process and come up with different alternatives.
  • Should be fine with rotational weekoff (1/week) and rotational shift (9 hour shift between 8 AM-10 PM)
  • Must have experience in outbound calling and email writing.
  • Handling tickets of new leads for training and activation of online consult.
  • Calling the doctors to give brief of online consult and share email with course link.
  • Follow up calls with doctor for course completion.
  • Activation of online consult on profile.
  • Close leads within TAT.