Practo is a healthcare app that allows consumers to find doctors, book appointments and conduct online consultations.
What if, instead of a job, you had a mission? A mission to create the future of healthcare alongside a team of brilliant, passionate people, on a canvas that touches billions of consumers around the world?
It's what we do at Practo.
Practo is made up of people from diverse backgrounds, united by our mission to help people around the world live healthier, longer lives by simplifying ways to be healthy. Our culture revolves around first principles thinking that leads to daring ideas and we have the freedom and opportunity to turn these ideas into reality. We are dedicated to improving healthcare access for everyone and leaving the world better than we found it
Designation : Health Account Manager
Work Location: Bangalore
The primary task of the individual will be to assist patients or clients over calls and advise them with a solution to their queries & fix appointments for them.
Must take the assistance for critical matter with its supervisor or team leader to get any issue sorted
Giving a resolution to the customers or clients should be the whole and sole responsibility.
Facilitate and work on feedback on a daily basis or as applicable
Facilitate Attribution by making outbound calls to the patients who booked appts via Practo Platform.
Coordinate with on-field team members & work closely to deliver the best possible service
Assisting other management team members in identifying trends and establishing teams goals.