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Practo is a healthcare app that allows consumers to find doctors, book appointments and conduct online consultations.

Medical Director (Quality and Trust & Safety)
Bangalore, IN
Job Description / Skills Required

Job Description

Role: Medical Director (Quality and Trust & Safety)

Location: Bangalore



This role will be responsible for managing medical operations and Trust & Safety function ensuring the highest quality of surgical care delivery to patients



  • Create SOPs for trust & safety at the operated clinics and partner hospitals
  • Ensure strong governance mechanisms for all relevant stakeholders to adhere to SOPs
  • Build clinical excellence frameworks for focus surgeries and create adherence mechanisms
  • Build code red processes and handling framework, and ensure training of all relevant stakeholders
  • Managing escalations on code red processes
  • Audits at hospitals partners/ operated clinics to check on SOP adherences
  • Design hospital & clinic staff training/ interventions if clinical excellence metrics are not being met


  • Medical doctor (MD/MS) with 8 to 10 yrs of clinical operations/ quality improvement experience
  • Strong stakeholder management abilities
  • Experience in managing quality, hospital operations and safety protocols is a must
  • Experience in handling accreditations (NABH, JCI etc) is a plus
  • Earlier experience of implementing quality in hospitals