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Practo

Practo is a healthcare app that allows consumers to find doctors, book appointments and conduct online consultations.

Fairfield Health Onboarding specialist
Bangaluru, IN
Job Description / Skills Required

  1. To train Fairfield Heath (FFH) Team members on product as per schedule shared by SPEX team.
  2. Develop detailed strategy for training of all new FFH Team members in coordination with City Managers.
  3. Create, develop and maintain course materials, learner guides, hand-outs, reference materials etc
  4. Serve as primary trainer delivering quality learning experiences through adequate preparation, such as up-to-date facilitator material, participant guides and aids, etc.
  5. Do assessments during training via tests, quizzes etc and maintain scores of all the PSWs
  6. Share all scores along with feedback to respective managers before PPC Cliinc members starts the operations at the clinic.
  7. To read, understand, absorb and retain the Practo Way of Training (PWOT), one hundred percent.
  8. To implement and practice the PWOT one hundred percent, in letter and spirit
  9. To ensure all FFH Team members who undergo training understand and absorb PWOT.
  10. To seek awareness about the Company’s vision, goals and plans and align thoughts and action towards the same
  11. Market visit every month to keep abreast with latest trends & happenings in the market, which can be used in training.

 

 

Quality

 

  1. Develop and deliver ongoing training and communication to the Operations teams related to product specific changes and capabilities.
  2. Conduct regular evaluations to assess product knowledge & gaps
  3. Determine training needs by traveling with PSWs; observing PWOS implementation; Closely interacting with PSWs & Managers   

 

 

HR and Inter-personal Issues

 

  1. To be a good team player and contribute towards maintaining high levels of motivation across the team  - with positivity in thoughts, words and action – particularly during team meetings.
  2. To address differences with superiors, if any, in private and never in front of other colleagues
  3. To maintain maximum attendance at all times
  4. To plan all ‘leave’ well in advance and discuss the same with his superiors, so that the overall team performance is not adversely affected

 

 

 

Candidate Profile

 

  • Education- Graduate in any discipline
  • Experience 2-3 years with training background
  • Ability to Assess Candidates
  • Enthusiasm for Learning
  • Strong communication skills 
  • Tech Savvy
  • Flexible in terms of approach