Sorry. This page is not yet translated.

Practo is a healthcare app that allows consumers to find doctors, book appointments and conduct online consultations.

Operations Design Head
Bangalore, IN
Job Description / Skills Required

Responsibilities includes but not limited to:


  • Strategy & Design
  • Owns and builds SOPs across operations function
  • Builds processes to drive efficiency in key areas- Cost, CX and Scalability: assessing cost structure for assets utilization, manpower planning, defining CX metrics and building scalable solutions
  • Works with product team to give feedback & co-create ops journey: app features, steps, design
  • Conducts time & motion studies and workflow analysis to identify critical tasks & set productivity standards
  • Works with ground teams to identify operational risks and structurally mitigates them
  • Creates performance metrics and incentive plans across operations function


  • Execution
  • Executes processes/ interventions through regional heads and central fulfilment teams
  • Owns transition and training plans for process rollouts


  • Performance Tracking & Improvement
  • Overseeing process improvement & adoption metrics for operations
  • Tracking productivity targets across operations activities
  • Co-creates training initiatives to improve performance and process adherence for ops executives




  • 6 - 9 years of experience in a Operations / Operations Excellence role with at least 2-3 years in operations leadership roles would be desirable
  • Proven track record in Operations design/ strategy role in tech led B2C brands
  • MBA from top tier institutions would be preferable
  • Experience with high-growth startups would be desirable
  • Experience in planning and leading process reengineering interventions at a large scale would be desirable


Desirable Traits and Skills:

  • Deep analytical thinking and problem solving abilities
  • Deep expertise in Operational forecasting and dealing with complexities
  • Extremely versatile, dedicated to efficient productivity
  • Highly structured in thoughts & rigour towards execution
  • Good people partnering and collaboration skills