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Gong

Gong.io enables revenue teams to realize their fullest potential by unveiling customer reality.

Customer Success Manager - Mid Market
Dublin, IE
Job Description / Skills Required

Gong enables revenue teams to realize their fullest potential by unveiling their customer reality. The patented Gong Revenue Intelligence Platform™ captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions. Over 2,000 innovative companies like Paychex, PayPal, Hubspot, LinkedIn, MuleSoft, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality. With Gong, customers experience improved win rates, increased deal sizes, and accelerated employee ramp-times.
 
As our Mid Market Customer Success Manager, you’ll play a key role in making sure our customers succeed, incorporate Gong into their daily lives, and become raving fans.

RESPONSIBILITIES

  • Partner with customers’ senior executives to uncover business pain and strategically map Gong’s value
  • Drive engagement & adoption and foster enthusiastic, passionate customers
  • Establish a trusted relationship with each client and drive continuous value of our products
  • Proactively identify and lead team process improvements.

QUALIFICATIONS

  • 2+ years of relevant work experience, preferably in  CSM role managing 30+ accounts
  • Proven track record of demonstrated ability to onboard, support, and excite customers to deliver high customer satisfaction, advocacy, and loyalty
  • Excellent verbal and written communication skills
  • Previous B2B SaaS and enterprise software experience

YOU ARE

  • Passionate about providing an exceptional customer experience.
  • Creative, resourceful, detail-oriented, and well-organized.
  • A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment.
  • Someone who flourishes when given responsibility and a sense of ownership

YOU'LL GET TO

  • Join a fast-growing company early, make a difference, and enjoy the ride.
  • To challenge yourself and take your career to the next level.
  • Drive customer loyalty through value delivery and ensuring the customer receives differentiated value in Gong