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Attentive

Attentive®️ is a personalized text messaging platform for innovative brands.

Senior Salesforce Administrator
United States of America
Job Description / Skills Required

Attentive® is the most comprehensive text message marketing solution, driving 20.5% of total online revenue for businesses by creating thoughtful SMS experiences. Using real-time behavioral data, Attentive makes it possible for businesses to automatically send engaging text messages to each subscriber. Over 4,000 leading businesses like CB2, Pura Vida, Urban Outfitters, Rebecca Minkoff, Steve Madden, and more rely on Attentive and see strong performance, like 30%+ click-through rates and 25x+ ROI.
 
In March 2021, Attentive announced a Series E investment and is backed by Coatue, Bain Capital Ventures, Sequoia, IVP, and other leading venture firms. 
 
We are looking for an energetic and motivated team player with a proven professional and technical background to help lead the ongoing development and maintenance of Attentive’s Salesforce platform. You will also work cross-departmental to understand other business processes internally and how we leverage the Salesforce platform to address those business needs.
 
This role will report to the Sales Operations team. 

Responsibilities

    • Administer and support Attentive’s Salesforce platform of 700+ users
    • Collecting and analyzing feedback from internal end users to help inform the team's priorities and roadmap
    • Create fields, objects, validation rules, page layouts, workflow processes, and more to address and improve new and existing business needs
    • Experience in building and maintaining a strong data governance infrastructure
    • Monitor data quality on an ongoing basis to identify issues before they become major problems
    • Provide day-to-day end user support and assist users with best practices to improve and increase their knowledge of Salesforce
    • Troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance where required
    • Manage a complex database infrastructure that integrates with several cross-functional systems and ensure data integrity
    • Support integrations and 3rd party applications and solutions
    • Document all processes, workflows, and field management for key users and internal teams

Skills & Qualifications

    • Minimum of 3-5 years of proven experience as a Salesforce.com administrator
    • 1 - 2 years experience as a Business Analyst (preferred)
    • Administration experience in a large Salesforce environment with over 700 users
    • Salesforce Administrator Certified (required)
    • Salesforce Advanced Administrator (preferred)
    • Experience with Salesforce Lightning
    • Flow Experience 
    • CPQ Experience (preferred)
    • Excellent project management skills and a positive attitude with the ability to communicate complex concepts effectively at all levels of the organization
    • Excellent communication and presentation skills
    • The ability to work both independently and as part of a team, in a fast paced, hyper-growth environment
    • BS/BA required

Perks & Benefits

      • Robust health benefits packages including access to a 401k and various medical, dental and vision plans, and $100/month fitness reimbursement
      • Full support for remote work
      • Daily lunch delivery credit and other goodies sent to home
      • Regular company-wide social events (even virtually!)
      • Generous annual education stipend toward job-related external learning opportunities
      • An extremely enthusiastic team that appreciates collaboration 
 
 
#LI-remote #NR-1
Attentive is an Equal Opportunity Employer. We’re committed to diversity and maintaining a work environment that is free from harassment and discrimination. We’re committed to them because our core values demand it - values like Integrity First, Listening & Cultivating Discussion, and Default to Action. We believe in embracing “self” and that our true strength lies in the diversity of our employees. For this reason, applicants from all backgrounds are encouraged to apply, and will not be discriminated against on the basis of any protected status under federal, state, or local law.