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UnitedLex

UnitedLex offers technology powered legal business solutions.

Applications System Administrator
Overland Park, KS, US
Job Description / Skills Required

The Applications System Administrator will be responsible for all aspects of supporting proprietary and third party applications and their related infrastructure environments at UnitedLex Corporation. This role assumes full accountability along with the other members of the team for delivery of services that meet all business requirements, as well as providing outstanding customer service, technical knowledge, accurate and timely deliverables. This includes advanced troubleshooting, proper scoping, resource allocation, documentation, communication, testing and deployment. The Applications System Administrator will be able to provide expert systems knowledge and support development and operational phases of the information life cycle. The individual will have an in depth knowledge of SQL Server and Microsoft systems. The Applications System Services Administrator must be able to collaborate with IT teams and the Applications Support teams to effectively deliver reliable, well designed solutions. The individual will be accountable for system availability, performance and service delivery required to meet business needs.

Responsibilities
Provides detailed technical support for all applications
Be an escalation point for advanced application support and troubleshooting needs
Maintains a high level of stability and availability of all supported systems
Performs application upgrades and updates during change control windows
On project by project basis, provide solutions specific to the requirements not met by application’s functionalities or implement processes that will enhance application’s performance to client’s expectation
Work with all departments to troubleshoot application issues
Supports operations and client services teams as needed
Creates and maintains up-to-date documentation
Responsible for hands on support when needed to supplement team resources
Monitor, test, and tune system performance of supported information systems
Performs standard configuration, management and maintenance tasks for related file systems, input/output systems, networking, clustering, storage and applications
Ability to quickly adapt to a changing environment
Ability to quickly learn new concepts and software
Strong Analytical and Problem Solving Skills
Strong communication skills, both written and oral
Responsible for system administration tasks, including server upgrades, patch deployments, server certificate management, architecture review / design and general best practices
Able to work effectively in a team environment
Performs system software upgrades, configuration and customization, including planning and scheduling projects
Provides recommendations for new and ongoing technology best practices
Continually seeks ways to improve services through automation and scripting
Participates in special projects and performs other duties as assigned
Provides Windows Operating System (OS) installation and configuration services
Collaborates with third-party vendors in support of resolving complex technical issues
Additional Duties
Supports Relativity a plus but not required
Support SQL 2008- 2012, 2014
Supports Windows Server (2003, 2008, 2012)
Knowledge of Microsoft IIS (v6 & v7) and Apache webservers
Working knowledge of OEM (Oracle Enterprise Manager)
Provides general technical troubleshooting including Storage Arrays
Cloud environment experience a plus but not required
Familiar with scripting and PowerShell
Understands and provide recommendations on monitoring and alerts best practices
Knowledge of monitoring tools such as Zabbix and ThousandEyes



Qualifications

1-2 years' experience working with Relativity in the eDiscovery industry preferred
2+ years of experience supporting applications based on the Microsoft SQL Server RDBMS platform
Relevant Certifications: RCA and RIS preferred, MCSA/MCSE a plus
Bachelor's degree in computer science, information technology or a related field with a minimum of three (3) years of system architecture and administration experience with both web and client-based application interfaces, middleware, databases and storage systems; or equivalent combination of post high school education and experience
Good understanding of the ITIL, ITSM principles
Develop and maintain knowledge of all UnitedLex’s proprietary and 3rd party applications
Working knowledge of Microsoft SQL Server administration
Strong technical problem solving, trouble-shooting and communication skills
Good working knowledge of Microsoft PowerShell
Good working knowledge of Microsoft Windows administration
General knowledge of Windows DNS and authentication principals as used in multi-tiered client server applications
Ability to quickly learn and support new applications and technologies
Strong initiative and ability to work with minimal supervision
Strong critical thinking and problem solving skills
Ability and willingness to work on-call hours, including weekends and after-hours is required
Occasional weekend/after-hours required
Why UnitedLex

UnitedLex is an award-winning global leader in Legal Services Outsourcing with over 1800 attorneys, engineers, and consultants in thirteen global offices and three world class data centers. Headquartered in Overland Park, KS, on the Sprint Campus, the company was founded in 2006 with the singular mission to improve the performance of law departments, law firms, and academic institutions. We provide unparalleled state of the art solutions to our clients in North America, Europe and Asia. Our work utilizes insight, technology, and resources to reduce costs and solve complex legal and business challenges and is focused in the areas of: eDiscovery and Litigation Support, Intellectual Property, Contracts, Immigration, Data Forensics, Cyber Security, and law firm domain and support services functions.

Full-time UnitedLex employees enjoy competitive insurance benefits (health, dental, vision, short term disability, and life), plus paid holidays and paid time off. The company also provides a wide selection of other group benefits and a 401(k), with a 100% vested company match. As a fast growing company, we are committed to hiring talented individuals, providing a great workplace culture, continuously developing our employees, and providing interesting, challenging, and innovative work.