CleverTap is a user engagement and analytics platform for mobile app developers.
We develop products that change how thousands of businesses interact with their customers.
CleverTap is looking for talented Customer Success Engineers who have a combination of superb customer interaction abilities and are comfortable solving complex technical issues.
The candidate will handle inbound escalations and be the primary escalation interface into our Engineering team. This role will directly responsible for issue triage, as well as creating and updating support documentation.
• Provide efficient and accurate technical assistance to ensure customer satisfaction
• Work directly with customers to solve technical issues
• Provide escalated technical and triage support for other teams
• Actively contribute to our online support documentation
• Work closely with Engineering, Product and Customer Success teams
• Help define and execute support team processes
• Leverage product expertise and technical knowledge to delight customers.
• Responsible for responding to customer emails and driving excellent Customer Experience and creating an environment for a world class Support team
• College degree (CS degree preferred)
• 1+ years related experience
• Excellent communication skills & strong customer focus
• Proven analytical / problem-solving ability
• Ability to communicate technical concepts effectively
• Ability to work quickly and calmly to resolve technical issues
Nice to have:
• Familiarity and working knowledge of HTML, Java Script and XML
• SaaS and API developer support experience strongly preferred
• Deep understanding of Mobile technology Android / IOS strongly preferred
Brownie points for prior startup experience.
₹400K – ₹1500K
0.01% – 0.1%