Capillary is a provider of cloud-based software solutions that enables retail marketers to manage their customer data, gain insights and personalize engagement across channels driving a significant increase in sales and loyalty.
Work closely with the Business Head to manage Key Clients and ensure world class service experience
Full P&L responsibility for customer relationships owned, Manage and grow the existing clients
Understand and analyze existing business and figure out opportunities to scale it up
Initiate and prioritize projects, track business development, cross-sell, and up-sell
Engage closely with the account management/delivery/implementation training team to help determine the best technical implementation methods and reasonable execution schedules.
Analyzes business data, financial information, and commercial needs of clients to evaluate business opportunities to reach cost effective business solutions.
Excellent team management and interpersonal communication skills enabling effective interaction with people at all organizational levels
Understanding of product development methodologies and project management disciplines.
Networking in the region with prospect/industry and represent Capillary at regional/national events.
5+ yrs of experience with understanding retail, digital, CRM/loyalty analytics space.
Proven record of driving results in a high-growth company environment.
Strong Team management skills Management skills and competencies:
Demonstrated record of success in a goal oriented, highly accountable, business environment.
Ability to collaborate and work effectively with other team – Account Management, Delivery, Product Management, Analytics etc.
Professional demeanour, superior phone skills, excellent presentation, verbal and written communication skills
Deep understanding of industry issues, a vision for growth and a passion to build Capillary’s position in the industry
Ability to articulate, Capillary’s value proposition affectively to all types of Customers and ability to interact with any level within the customer organization (Particularly with CXO/CMOs/ Marketing Heads).
Ability to adapt to a changing environment quickly and easily.
Ability to prioritize tasks and manage time efficiently, showcase High level of self-initiative and self-motivation.
Experience with managing clients, stakeholders, and cross-functional teams.
Proven people, business and project leadership& negotiation experience
Ability to understand, anticipate and react to competitive market requirements, industry opportunities and constraints.