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90 Seconds

90 Seconds is the world’s leading cloud video production platform, allowing brands to purchase, plan, shoot, edit and review video anywhere in the world, online and on mobile.

Inside Sales - Customer Experience
San Francisco, CA, US
Job Description / Skills Required

90 Seconds is the world’s leading cloud video production platform, allowing brands to purchase, plan, shoot, edit and review video anywhere in the world, online and on mobile. Having completed our Series A capital raise with Sequoia Capital as the lead investor, we are planning for the growth and expansion of 90 Seconds globally.

We are looking for an awesome, service-driven, all-hands-on-deck Live Operator to provide premium customer experience for all the users on our platform, including our customers, creators, and producers. We need someone with personality and versatility that can take initiative, answer all live queries and take action instantaneously.

As an Inside Sales Representative, you will help global customers flesh out their brief, scope up their video production project and convert the brief into a sale swiftly. You will also review and activate video production freelancers wanting to join our Creator Community.

Your Main hat
Provide world class live customer experience for users of our platform through live chat and calls
Up-sell, cross-sell and convert briefs into purchases at every opportunity
Fully review and activate creators into our creator community
Problem solve any issues efficiently

The Ideal Candidate
Experience working in video production is essential - ideally as a producer or production manager
Extensive experience scoping video production projects for online content
Exceptional communication skills - both written and verbal
Strong sense of urgency and a strong customer-service orientation
Ability to manage multiple priorities and tasks simultaneously
Tech-savvy and can quickly learn a new application in a blink of an eye
Never says "that's not my job"

Check out our Ride the Wave series for a glimpse into 90 Seconds!