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Ironclad builds contracts solutions that empower legal teams to do more legal work, less paperwork.

Cloud Site Reliability Engineer
San Francisco, CA, US
Job Description / Skills Required

Ironclad is the leading digital contracting platform for legal teams. By streamlining contract workflows, from creation and approvals to compliance and insights, Ironclad frees legal to be the strategic advisors they’re meant to be. Ironclad is used by modern General Counsels and their teams at companies like Dropbox, AppDynamics and Fitbit to unlock the power of their contracts data. Ironclad was named one of the 20 Rising Stars as part of the Forbes 2019 Cloud 100 list, the definitive list of the top 100 private cloud companies in the world. The company is backed by investors like Accel, Sequoia, Y Combinator and Emergence Capital. 
There are a lot of great things about working here, but by far the greatest benefit is the team. We are a group of motivated, mission-driven people who love learning from each other. Our business team comprises attorneys with experience in big law, tech, and finance, and our technical team comprises designers and engineers from places like Palantir, Salesforce, and MIT. We take pride in doing great work and collaborating well with each other. We work hard, but we also like to have fun. 
Cloud Site Reliability Engineer sits under the umbrella of Product and Engineering and plays a pivotal role in ensuring our developers have the tools, infrastructure, and systems to provide our customers with reliable, secure, and scalable software. 

Roles & Responsibilities

    • Develop a workable knowledge of some combination of: Terraform, Kustomize, Ansible and Kubernetes.
    • Strong problem-solving skills with an investigative mentality, decision making ability and a capacity for strategic and associative thinking
    • Ability to use a wide variety of open source technologies and tools
    • Understanding of Continuous Integration & Continuous Delivery in the software engineering process and can clearly articulate how a SRE / Systems Engineer facilitates these practices in collaboration with the Development, Quality Assurance and Technical Operations teams to drive business goals
    • Ability to demonstrate a clear, energetic and excited interest in automating everything (build, test, release/deploy, monitoring, reporting), which includes Infrastructure as Code
    • Preference for collaboration, open communication and reaching across functional borders
    • Thorough understanding of backup/recovery systems, development automation routines, storage area networks and virtualization.
    • Experience installing, configuring and troubleshooting Linux web-based solutions
    • Develop an understanding of the near, mid, and long-term needs of the business and how the work of the SRE team contributes
    • Influence architectural decisions with a focus on security, scalability, and high performance
    • Our team values collaboration and continuous improvement; we are looking for teammates who have a desire to learn and are excited about sharing their knowledge with others

Key Skills

    • BA or BS in Computer Science or related field or equivalent experience.  MS in CS a plus.
    • 2+ years of coding (Python, Golang, Shell Scripting, Rust, etc), scaling, and architecture work
    • Expert knowledge of Docker and Kubernetes
    • Experience with Google Cloud Platform (or similar provider)
    • Experience with Build and Deployment tools such as Ansible, Terraform, CircleCI or equivalent
    • Experience in Airflow preferred, but not required
    • Experience with multi-region support is a plus
    • Experience with ELK Stack, MongoDB, Postgres, MySQL is a plus
    • Solid understanding of Core SRE principles
    • Strong technical aptitude and exceptional communication skills (written and verbal)
    • Ability to appropriately prioritize and respond to different escalations
    • Fantastic troubleshooting and analytical skills, drive to help customers, and the ability to dive deep and learn a new product.
    • Experience and desire to work cross-functionally
    • Team and goal-oriented. High output; low ego
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.