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Ironclad builds contracts solutions that empower legal teams to do more legal work, less paperwork.

Success Engagement Manager
San Francisco, CA, US
Job Description / Skills Required

Ironclad is the #1 contract lifecycle management platform for innovative companies. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. The company was named one of the 20 Rising Stars on the Forbes 2019 Cloud 100 list, and is backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit or follow us on LinkedIn and Twitter.
As a critical member of Ironclad’s Customer Success team, you will work collaboratively with Sales and Customer Success to position, scope, and sell solutions that will drive long-term success for our customers. You coordinate closely with Ironclad Legal Engineers, Account Executives, Solutions Engineers, and implementation partners in the design and scoping of complex customer implementations, with a focus on gathering requirements pre-sales, advising the customer on best practices, and delivering services proposals in the form of Statements of Work. SEMs are responsible for scoping, proposing, and contracting Ironclad’s services that will accelerate enterprise wide deployment and adoption of Ironclad’s products.
As a key individual contributor, you will be aligned with senior Sales and Customer Success leaders and may act as the primary point of contact for high level concerns through various launch and deployment activities. You are also responsible for contract execution of engagement change orders and follow-on success solutions that may be required as our customers' needs evolve in their partnership with Ironclad.

What you'll be doing:

    • Develop trusted partnerships with sales management and account executives across all customer segments.
    • Conduct detailed discovery meetings, collect requirements and gain mutual understanding of customers’ needs followed by positioning ideal customer success solutions to resolve these needs.
    • Facilitate contracting and negotiation activities for paid success solutions including authoring of proposals, contracts and/or statement of work (SOWs) in close collaboration with our cross functional business operations, finance, and legal teams.
    • Collaborate with internal business development and alliances teams to further align on partner led solutions to support enterprise customer needs.
    • Drive pre-sales execution to meet and exceed identified services revenue and customer success targets, including identifying upsell opportunities early in the customer lifecycle.
    • Focus on workflows between pre-sales contracting and resourcing/delivery team kick-off activities.
    • Craft customer pre-sales assets and work with internal cross-functional teams to refine existing and develop new GTM assets.
    • Help drive customer references and case studies.

Key skills:

    • You have 3+ years of relevant engagement management experience (preferably in a SaaS company).
    • You have developed excellent consultative, communication, and presentation skills and are comfortable presenting to C-level executives.
    • You demonstrate business development & sales experience (ideally in a customer success environment).
    • Your experience has been in an enterprise solution sales environment and you have collaborated with account executives in the development and closure of sales opportunities.
    • You have experience building strong internal and external relationships.
    • You have a successful track record of highly-professional customer service in a dynamic, start-up environment.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.