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Bird

Bird is a shared electric scooter company.

After Sales Account Manager, Consumer Products
Remote
United States of America
Job Description / Skills Required

Who is Bird 

Bird is a global team guided by a shared vision: to make cities more livable through safe, sustainable electric mobility. From our first e-scooter ride in 2017 to the thousands of rides taking place every day, our passionate team and award winning custom vehicles have helped riders complete hundreds of millions of carbon-free trips in more than 250 cities around the world. And we're just getting started.

The After Sales Account Manager, Consumer Products will be responsible for working directly with a growing, global network of distributors and retail partners while developing and managing Bird’s after-sales processes. This will include, but definitely not be limited to, all things related to processing warranty claims, managing the service and repair of Bird retail products, maintaining strong relationships with partners, and overseeing shipping and tracking of inventory.  

Responsibilities 

  • Develop and manage systems to manage warranty and technical issues
  • Facilitate spare parts orders and work with distributors on proper inventory management
  • Learn all technical aspects of Bird products so you’re always the expert in the room
  • Process, track and qualify warranty claims in a scalable way
  • Track and report on product quality and issues in order to minimize returns / exchanges
  • Own warranty inspections, product rework, and inventory management
  • Manage new distributor and retailer onboarding

Requirements

  • Bachelor's degree from an accredited university preferred 
  • 4-5 years prior experience in after sales service
  • Prior experience with retail and/or distributor warranty processing is required
  • Passion for Bird / micromobility and working in a high growth environment 
  • Inventory management, sales and customer service skills
  • Ability to effectively communicate with clients and coworkers 
  • Analytical and problem-solving skills -- you’re able to find the data you need
  • Prior experience with personal, electric mobility is a major plus (eg e-bikes, Segway, Ninebot, electric scooters/mopeds)

Culture at Bird

We're an ambitious, smart and open-minded team that is passionate about our mission.  Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility.

Perks up 

We’re committed to helping our team members, and with the evolution of our company to a remote work organization due to the pandemic, their needs have changed. That’s why we offer a WFH monthly stipend, a wellness allowance, and more. Plus, a new resource to help support personal and professional developments—all the goods needed to move on our mission together.

Bird is the world 

Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work.  We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment. 


Sound like a place you’d like to work? Sweet. Let’s chat.