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Robinhood

Robinhood lets you learn to invest in the stock market for free.

Product Operations Manager (Activation)
Menlo Park, CA, US
Job Description / Skills Required

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we continue to build and have been recognized as:

  • Glassdoor Best Places to Work 2020
  • TIME100 Most Influential Companies 2021
  • Fortune Best Workplaces in Financial Services & Insurance™ 2021 and Fortune Best Workplaces for Millennials™ 2021

Check out life at Robinhood on The Muse!

 

About the role

As a Product Operations Manager at Robinhood, you make it possible for Robinhood to launch new products while more than doubling users each year. You will lead cross-functional projects designed to improve Robinhood's operational efficiency and readiness. The role will work on scaling operations for existing products as well as designing the operational programs for new initiatives. The Program Manager will work with cross-functional partners including Product Management, Business, Market Operations, Compliance, Legal, Engineering, and Customer Experience to guarantee operational readiness. Product Operations Managers are passionate about delivering an excellent customer experience, achieving product objectives, and working with multiple partners.

Learn more about our team!

Your day-to-day will involve:

  • Planning, coordinating, and driving standardization around the processes for testing, launching and rollout of new products and features
  • Surfacing customer or operations use-cases and edge-cases to validate requirements and proposed product solutions
  • Ensuring that the operational teams supporting our operations teams that support restrictions are ready with the resources, information and processes required to support new products (training, playbooks, documentation, resolution paths, FAQs, etc)
  • Developing, managing, and continuously improving processes for scale that help your product/eng team meet its goals more efficiently and optimally
  • Working with operations teams to collect, prioritize and communicate product-related challenges for prioritization by product and engineering
  • Serving as a central point of contact for inbound requests from other teams, responding (or appropriately routing them) to save engineering time

About you:

  • Bachelor's degree or equivalent practical experience
  • 2+ years working experience in program or product operations, consulting, regulatory compliance, or finance operations role
  • Experience building trusted partnerships with product and engineering teams
  • Exceptional project management skills
  • Ability to work independently and a strong sense of ownership
  • Ability to communicate effectively about technical and operational challenges

Bonus points:

  • Experience working at a fast-paced financial services company
  • Ability to prioritize and complete multiple projects with deadlines
  • Attention to details and cross-functional relationship management skills
  • Prior experience working on projects related to restrictions, onboarding, or know your customer (KYC) / customer identification programs (CIP)
  • Python, SQL or GIT skills to drive data analysis

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit rbnhd.co/applicant-privacy.

Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).