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Tessian

Tessian's Human Layer Security platform uses machine learning to understand human relationships and communication behavior in order to protect businesses from threats executed by people on email.

Technical Operations Associate
Remote
United States of America
Boston, MA, US
Job Description / Skills Required

Tessian

Tessian protects every business’s mission by securing the human layer 💫

We're building intelligent security that works for human beings as they are, not how security policies would like them to be. Using machine learning technology, Tessian automatically predicts and eliminates advanced threats on email caused by human error - like data exfiltration, accidental data loss, business email compromise and phishing attacks - with minimal disruption to employees' workflow. As a result, employees are empowered to do their best work, without security getting in their way.

Tessian has raised a $74m Series C led by renowned security investors, March Capital (Crowdstrike, Knowbe4), with follow-on from Sequoia, Accel, Balderton, Latitude, Okta, Sozo, Citi & Schroder Adveq, to further our mission to secure the human layer.

Founded in 2013, Tessian is backed by world-class venture capital investors, has hubs in San Francisco, Boston, Austin, and London, and is one of the Top-3 2021 Best Places to Work for Women.

Customer Operations at Tessian

Our Technical Operations team solve problems. They work closely with customers, commercial teams and engineers to ensure we’re removing any potential friction from our customers’ use of our product and preventing security events as soon as possible.

As a Technical Operations Associate, you'll be responsible for providing exceptional services to our customers across all elements of their journey with Tessian, including supporting pre-sales activities, onboarding and ongoing support.

This is an amazing opportunity to join an expanding team, develop deep product knowledge and have a meaningful impact on our customers. In a truly cross-functional role, you’ll work very closely with the Product, Engineering and Commercial teams across the globe to develop, create and deliver best-in-class customer experiences at all stages of the customer journey.

You'll be a critical problem-solver with previous experience in a client facing role and can work collaboratively internally (with both commercial and technical teams) and externally (from senior stakeholders to IT professionals). You’ll be high energy, organised and have amazing communication skills. You'll have a strong aptitude and experience in working in B2B SaaS technology, with a strong desire to further your craft and build out a team around you.
On a day-to-day basis, you'll get to:

Support our global customers solve challenges with the Tessian platform
Develop our service offering for our customers
Work closely with our Sales teams to shape the solution for prospective customers
Roll-out new product functionality to existing customers

We'd love to meet someone who:

Has 3+ years experience in a client facing role, ideally supporting a B2B SaaS technology
Has supported enterprise sales teams in fast growth, pre-sales environments
Has a scientific, mathematical or technology based degree background
Is passionate about creating amazing experiences for customers
Loves working with technology and is capable of understanding complex issuesHas exceptional communication skills
Has a proactive and commercial mindset, constantly exploring new opportunities for improvement
Has a proven track record of working in a high pressure environment

Why we think you'll love it here 😍...

All Tessians are part of the journey we’re on, so we offer equity options with every role and benchmark against other VC-backed companies to provide above market rate salaries for companies of our size.

Beyond this, there’s plenty more that makes Tessian a great place to work:

A full week of work-remote a year (for those who aren't fully remote!), in addition to 31 days of paid holiday (20 days PTO + 11 federal holidays)
An extra day of paid holiday (up to 5) for every year you're with us!
Curate your career with development experiences uniquely suited to you
We’re family friendly, with policies built to support you in all stages of life
High-quality MacOs tech kit for you to work on
Comprehensive & generous health insurance options
If you're relocating to join the team in person, we'll provide a contribution to help with your costs
On Fridays we stop early for a virtual happy hour (or, to just log off for the weekend!)
Classpass subsidy - which you can use for either in person or virtual classes
A work-from-home subsidy for every new joiner to cover all your home office must-haves or, if you are fully remote we will kit out your home office through our remote office provider, First Base.
Amazing Remote socials with food and drink budgets

And, if you are based near one of our hubs (currently Boston & Austin), you will also have access to:

An array of breakfast options, delicious snacks, drinks and a top-of-the-range coffee machine
Flexible work from home policy (for those who aren't already fully remote)
Team lunch provided once a week
Whole team socials every quarter
Dinner budget for those times you just can’t tear yourself away

Equality & diversity ⚖️

Tessian is an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. The Human Layer we're securing is diverse, and we know we need to be diverse and inclusive to successfully create HLS that reflects this. You can read our equality and diversity statement here.

As part of our commitment to equality and diversity, we're also a corporate member of the WISE Campaign for gender equality in STEM & we're a founding member of the WEDS network driving diversity & inclusion in startups.

humanfirst 🙋‍♀️💁‍♂️

Obligatory small print

Please note that we do not accept applications or résumés from recruiters. Any unsolicited CVs, profiles, or names, submitted in any format, by any channel, to any of our team, will be deemed to fall outside any terms and/or conditions with either the person submitting the information or their company of employment/representation.

By submitting your application to Tessian, you consent to Tessian retaining your information and contacting you about future job opportunities, that may be of interest, for up to 2 years in accordance with our Privacy Policy

Please note, that any job offers will be subject to the candidate passing background screening checks.

We're a #LI-Remote company offering Choice First working practices where possible.