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Kenshoo

A digital marketing software company that engineers technology solutions for search marketing, social media and internet advertising.

Client Success Manager - Search
Sydney, AU
Job Description / Skills Required

Kenshoo is looking for the best and the brightest to join our rapidly growing team.

We’re proud of our industry-leading digital marketing software but we’re even prouder of the people behind it. That’s where you come in!



Our work environment is very fast-paced and entrepreneurial. We work hard, we play hard, and we always do whatever it takes to delight our customers.



The SEM Client Success Manager is responsible for overseeing all facets of client utilization of the Kenshoo Search SEM management platform. The CSM is ultimately accountable for clients’ satisfaction and ability to leverage Kenshoo Search to drive ROI for SEM initiatives.

The ideal candidate will have great project management skills, excellent technical credentials, hands on experience implementing SEM campaigns and most importantly, a results-oriented, consultative approach to addressing client needs.



Duties and Responsibilities:

● Partner with Kenshoo Client Success Directors to actively build relationships with client partners

● Assist Business leads in driving client retention, and identifying business growth opportunities

● Provide initial, and ongoing training to clients to enable them to effectively use the Kenshoo platform

● Assist clients in basic implementation and usage of Kenshoo products

● Provide technical support and SEM best practice and strategy recommendations

● Communicating regularly with the customer to evaluate satisfaction

● Ability to understand clients’ business goals, to anticipate future needs and help determine the ideal solution

● Partner closely with the product development, sales, technical account management and solutions consultants to drive platform innovation and capture market opportunity

● To collaborate with Local and Social client success teams

● Energized by solving problems and finding opportunities to make clients successful

● Ensure client expectations are exceeded!

Requirements

● B.A. or B.S.

● Hands on SEM campaign implementation and management experience

● Ability to understand basic SEM analytics

● Ability to perform detailed client audits to identify client needs or workflow gaps

● 2+ years experience in client services and/or technical project management

● Ability to thrive in a fast pace environment with tight deadlines

● Ability to elicit client feedback to help direct continuous improvements for the Kenshoo Search platform

● Phenomenal communication skills and organized project management

● Experience collaborating with a team both locally and virtually

● Organized and methodical, with excellent time management skills

● Kenshoo or other SEM platform experience preferred

● Ability to travel 10%-20% of the time

● Microsoft Excel and other basic technical experience with code such as basic JavaScript and HTML is a plus

● Certified in Google AdWords a plus