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Freshworks is a leading provider of cloud-based customer engagement software.

Staff Engineer
Chennai, IN
Job Description / Skills Required

About Freshworks:-

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France, and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV, and Cisco.

Freshworks’ suite of products that transform the way world-class organizations collaborate with customers and co-workers include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system). 

Freshworks has received numerous accolades from analysts and media including making it to Forbes’ Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $250 million in the capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at


Freshworks seeks a self-motivated senior engineer to work alongside multi-disciplinary teams that build and scale our products. As a Staff Software Engineer, you will establish and drive the engineering standards and benchmarks the teams you work with will live up to. You will own and elegantly solve the most challenging problems for your teams. You will lead by example and demonstrate with your work ethic and disciplines exactly how great engineers bring value every single day to a growing organization like ours. Young, enthusiastic engineers will look up to you for everyday guidance and mentorship and will find it a joy working alongside you.


As an engineering leader, understand, own and deliver the Engineering Roadmap for your teams

As a software architect, design, document, deliver the most elegant, practical solutions to challenging engineering problems

As an experienced engineer, identify and help prioritize the most critical technical debt alongside solutions and iterative plans to chip away at the debt

As a persistent student, stay abreast with the latest technological advancements and find opportunities to find timely alignments with our internal needs

As a senior programmer, establish a high bar for writing maintainable software through your own coding efforts, code reviews, and code sanity standards integrated into the CI pipelines.

As a mentor, provide timely assistance and guidance to our inspired, young engineers as they attempt to crack a variety of engineering problems.

As a visionary, aspire to achieve and define the next generation in technical and engineering standards

As a collaborator, work with cross-functional teams of your own and across teams and products for critical projects

As an ace troubleshooter, take on the most critical and challenging problems occuring in production and help analyze and solve them, while identifying preventive measures

As a customer champion, internalize the customer’s expectations and bring a customer focus to all engineering design and implementation you own

Experience/Desired Skills :

Education: Bachelor's Degree in technical field OR equivalent work experience

A minimum of 10 years of relevant professional experience

A minimum of 10 years of software development experience in an individual contributor role

Experience developing software in a commercial software product development environment

Experience working with cross-functional teams

A polyglot in programming languages with the ability to learn new technologies as the need arises

Experience building and maintaining software for scale

Clear spoken and written communication

Accomplished record of bringing significant value as an individual contributor