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Attentive is a personalized mobile messaging platform for innovative brands.

Product Partner Manager
New York City, NY, US
Job Description / Skills Required

About Attentive: 

Attentive is a mobile messaging platform changing the way consumers interact with businesses and organizations. The company is one of the fastest growing startups in New York City and recently raised a $110 million Series C investment led by Sequoia and IVP—two of the world’s leading venture firms—in early 2020, less than 8 months after its Series B round due to strong customer traction. We’ve seen 347% customer growth in just one year, and now work with 1000+ of the most innovative brands like Coach, Urban Outfitters, CB2, PacSun, Lulus, Party City, and Jack in the Box. Attentive was founded in 2016 by the co-founders of TapCommerce, a mobile marketing platform that was acquired by Twitter in 2014.

As an Attentive Product Partner Manager you will work with our messaging partners to ensure smooth and scalable delivery of Attentive’s core messaging products. You will serve as a key link between Client Strategy, Engineering, and our messaging partners to execute volume planning, provisioning, and triage across multiple partners. 

You @ Attentive:

Maintain and grow relationships with strategic messaging technology partners

Act as point of contact for all communications between partners, internal business and engineering teams, and customers/subscribers

Develop subject matter expertise on current partnerships and partner capabilities, with the ability to clearly communicate operational workflows to internal teams

Manage operations which depend on partner collaboration, from client-specific technical requests to launching new partnerships

Identify, investigate, and resolve escalated issues with partners proactively using internal data and partner-provided tools

Lead the design of monitoring and partner performance metrics, and partner with engineering teams to create messaging partner dashboards

Plan and model expected volume and secure partner support for growing messaging volume during contract maintenance and new partner RFPs.

Desired Skills & Experience:

A minimum of 2 years of experience in a technical service environment.

Ad tech experience not required but preferred

Strong organizational and communication skills; ability to synthesize many client-specific communications into cohesive plans and data summaries

Data analysis experience, working with data-driven application monitoring tools and direct database queries in SQL, Postgres, or similar technology

Experience working with vendors utilizing 3rd party web service APIs a plus, but not required

Adaptability in a dynamic and fast-paced environment

Exceptional organization and prioritization skills

Effective cross-department communication skills

Benefits & Perks:

Robust benefits package including access to a 401k and various medical, dental and vision plans, and $100/month gym reimbursement

Free catered lunch, customized snacks and drinks, cold-brew coffee and kombucha on tap

Excellent team offsites, regular company-wide social events

An extremely enthusiastic team that appreciates collaboration 

Attentive is an Equal Opportunity Employer. We’re committed to diversity and maintaining a work environment that is free from harassment and discrimination. We’re committed to them because our core values demand it. Values like Integrity First, Listening & Cultivating Discussion, and Default to Action. Applicants from all backgrounds are encouraged to apply, and will not be discriminated against on the basis of any protected status under federal, state, or local law.