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Nimble

Prescription delivery service

Customer Support Representative
Phoenix, AZ, US
Job Description / Skills Required

NimbleRx is a health technology startup offering a simple and fast prescription delivery app, in partnership with regional and independent pharmacies. Our mission is to bring pharmacies into the future by building a convenient and easy-to-use service, while rooting our team in a patient-first mentality. We thrive on helping customers and making lives easier.

As a member of the Customer Support team at Nimble, you will have the opportunity to assist our pharmacy partners with questions, while resolving order changes, cancellations, refunds, and related tasks.

You will:

    • Deliver exceptional customer support via phone, email and chat
    • Review and respond to 40-50 support tickets daily
    • Communicate with pharmacy partners, patients, and internal team members
    • Answer questions about prescription orders, refunds, tracking and delivery, and related issues

What you bring:

    • Support skills over phone, chat, and e-mail
    • Experience with support tickets using Zendesk
    • BA / BS Degree
    • Outstanding customer service skills
    • Strong written and oral communication skills, including active listening

What's in it for you:

    • Rare opportunity to change an industry and lives of millions
    • We are reinventing healthcare / pharmacy - your (grand) parents and your (grand) children will understand and appreciate what you do
    • Compassionate and driven colleagues in a fun environment where success is celebrated
    • Medical / dental / vision / 401K package that fit your needs
    • 12 days PTO, 10 paid company Holidays
    • Flexible schedule, 40 hour work week Monday to Friday
At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!