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Freshworks

Freshworks is a leading provider of cloud-based customer engagement software.

Senior Executive - Channel Sales
Chennai, IN
Job Description / Skills Required

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany.  The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV and  Cisco.

Freshworks’ suite of products that transform the way world-class organizations collaborate with customers and co-workers, include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).

Freshworks has received numerous accolades from analysts and media including making it to Forbes’ Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

Responsibilities:

  • Build product and domain expertise by understanding product functionalities, market positioning, competitive landscape, product market fit and so on
  • Establish and maintain healthy relationship with partner teams, prospects and customers in various geographies
  • Own and meet assigned sales targets (co-owned by channel managers) by working closely with partner sales teams
  • Collaborate with various internal functions like presales, customer success, marketing, and support to ensure seamless support for partners and customers 
  • Understand local markets thoroughly including factors influencing buyer’s decisions like economy, technology, and so on
  • Assist partners on issues with conversions, objection handling, providing necessary resources to achieve closure
  • Discover and implement new / market-specific lead generation exercises to supplement inbound lead generation, working closely with marketing teams and reseller sales teams 
  • Be the single point of contact for partners for all things technical
  • Provide L2 support and follow up for partners on customer queries
  • Arrange online training sessions and ensure the partner is up to to speed with what's new in the product
  • Handle incoming support tickets from partners, manage escalations from partners/customers

Requirements:

  • Be willing to work in required shifts as per region allotted (EMEA/APAC/UK/US)
  • Demonstrate high project management skills, scope management, resource planning, task tracking, and budget management
  • Excellent verbal and written communication skills
  • Must be willing to travel as required to territory aligned.
  • Self-motivated with a proactive approach on projects
  • Technical knowledge
  • Attention to detail, ability to articulate clearly
  • Interpersonal skills, ability to build rapport - required for close collaboration with cross-functional teams at Freshdesk and with partners in the assigned territory

Qualification/Experience:

  • Bachelor’s degree preferred in computers, marketing or similar stream
  • 3-5 years experience (in BD/Channel Sales/Marketing)