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Freshworks is a leading provider of cloud-based customer engagement software.

Senior Sales Development Representative
Chennai, IN
Job Description / Skills Required

About the company:

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany.  The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV,  and Cisco.

Freshworks’ suite of products that transform the way world-class organizations collaborate with customers and co-workers, include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).

Freshworks has received numerous accolades from analysts and media including making it to Forbes’ Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $250 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at


We are currently seeking an energetic Sales Development Representatives. This position is an integral part of our sales engine. SDRs are a specialized group of individuals always “hunting” for high-value opportunities.

SDRs are focussed on the front end of the sales cycle and be the face of Freshworks. This individual  must  be  highly  motivated,  self-starter  who  is  able  to  identify  and  develop opportunities  from  multiple  sources  including  prospect  lists,  discovery  and  individual research.

A typical day at Freshworks being an SDR would involve:

1.           Generating qualified opportunities for the company by rigorously prospecting and researching in the given region/market.

2.           Striking and initiating conversations with high-profile personas of companies you are prospecting into.

3.           Be the face of Freshworks and introduce the company and the products to the prospects.

4.           Getting creative with writing emails/ Inmails and grabbing the attention of prospects.

5.           Being adaptable to change and have the thirst to learn new things/ways to reach the prospects and have them on board for a meeting.

1.         Minimum 4-8 years of experience in Sales/inside sales/cold calling/business development.

2.         Having worked with prospecting tools like Linkedin Sales Navigator, DiscoverOrg, Zoominfo etc

3.         Having the zeal to initiate and help the team in achieving the goals

4.         Must be able to hold conversations with deciding authorities/clients.

5.         Flexible for US timing - 6PM to 3AM.