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Freshworks is a leading provider of cloud-based customer engagement software.

Lead Business Analyst - Finance
Chennai, IN
Job Description / Skills Required

About Freshworks :

Freshworks Inc. is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, Freshmarketer and Freshconnect. The company’s suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co­workers. Founded in October 2010, Freshworks Inc. is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India. Freshworks has its HQ in San Bruno, California and global offices in India, UK, Australia, and Germany. The company's cloud­based suite of SaaS products is widely used by over 100,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco. 



This role, based in our Chennai office, will act as the liaison between the senior leaders in the finance function and the global technology team. In this role, you will work with the stakeholders to define, manage, implement, and sustain business applications. Additionally, you will work on understanding their information delivery needs and provide solutions to address them.

Responsibilities :

 Analyst who “owns” the identification, implementation, and sustaining of the systems and

processes for the Finance function

 Document business processes, define as-is and to-be processes, fit-gap analysis

 Develop detailed requirements (business, user, process, system requirements – functional and non-functional) and     establish traceability to business vision

 Actively work with internal development teams to conduct gap analysis of different solutions (both internal and external) and identify the best path forward.

 Champion and provide oversight for initiatives during the Technical Delivery process.

 Develop, test, and deploy customizations and new functionality based on changing business needs

 Lead and conduct project activities based on an agile approach

 Collaborate on all business readiness activities including end user training, product testing, rollout, iteration, and support.

 Collaborate with the SOX Manager and IT GRC functions to define and implement the internal control framework for Financial systems

Qualifications :

 Minimum 6 years of experience working on configuring and implementing business applications in the Finance domain and working with vendors/internal customers to resolve and respond to financial system issues and inquiries.

 Experience working on SaaS Finance applications (preferably NetSuite)

 Experience in multiple Finance functional areas (e.g. accounting, record-to-report, business intelligence, payroll, procure-to-pay, order-to-cash).

 Ability to take projects from concept to implementation through a defined lifecycle process (Requirements, Design, Implementation, Test, Deploy, Sustain)

 Strong project management expertise – identify stakeholders, define and drive project  schedules, identify and mitigate project risks, escalate as appropriate internally and externally

 Experience working with systems that handle sensitive data and with SOX controls and change management processes

 Track record in working on cross-functional, team projects in a global multi-site organization.

 Excellent interpersonal and communication skills, strong analytical skills, and ability to deal with ambiguity in a rapidly changing business environment.