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Medallia offers customer experience management software.

Area Vice President, SLED
United States of America
Job Description / Skills Required


Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.
At Medallia we hire the whole person, not just a part of them.
About The Sales Team
Medallia Sales brings our unique approach to Operational Customer Experience Management to enterprise customers across Financial Services, B2B, Telecoms, Retail, Hospitality, and Automotive industries. Our team is responsible for winning the trust and building long-term relationships with our impressive customer base: 4 of America’s 5 largest banks, 6 of the 10 largest global Telcos, 5 out of the 10 biggest Fortune 500 retailers, 7 of the 10 largest global hotel chains, and 3 of the world’s top luxury car brands.
A team of consultative Sales professionals, our mission is to create a legendary team and establish a reputation across enterprise software for sales excellence, career growth, and fun.
Area Vice President, SLED
As Area Vice President, SLED, you will sit on the Americas Sales Leadership team and operate as the General Manager for the SLED team. You will:
Set the vision, strategy, and tone for the SLED vertical.
Own, drive, and accurately forecast new software bookings, retention, and up-sell/cross-sell
Inspire, develop and retain high-performing Regional Directors and Sales Directors
Attract, recruit, and hire future Enterprise Sales Leaders and President’s Club attendees
Lead key members of the Sales Ecosystem (such as Solutions Consulting, Account Management, and Inside Sales)
Build and execute relationships and go-to-market strategies with key Medallia partners such as management consulting firms and global system integrators
Run an operationally sound sales team
Partner internally with Sales Ops and Marketing to continuously improve our sales approach and win rate

Basic Qualifications

  • 5+ years as a leader of a high-performing enterprise software sales team
  • 5+ years as a top-performing individual contributor in an enterprise software sales role
  • Track record of consistently exceeding quota in an enterprise sales organization

Preferred Qualifications

  • Track record of building and maintaining C-suite relationships
  • Track record of inspiring and developing high-performing Sales professionals
  • Excellent business acumen
  • Passion for the Customer Experience Management space
  • SLED Experience