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Freshworks

Freshworks is a leading provider of cloud-based customer engagement software.

Content Specialist - RFP Desk
Chennai, IN
Job Description / Skills Required

About the company:

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany.  The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV and Cisco.

Freshworks’ suite of products that transform the way world-class organizations collaborate with customers and co-workers, include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).

Freshworks has received numerous accolades from analysts and media including making it to Forbes’ Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $250 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

Job Description

  • Deliver completed visually appealing written proposal responses against agreed RFP deadlines, escalating issues as required.

  • Write proposal content, including technical sections, management, and staffing sections, resumes, and executive summaries.

  • Review and rewrite/edit proposal responses from various stakeholders, typically involving contributions from sales, marketing, presales/product teams, delivery, commercial, and legal.

  • Take ownership of maintaining the core content in the RFP tool, using established templates, and following proposal-writing standards. Keep the RFP repository/library up-to-date and complete with the most recent content and best responses

  • Work in collaboration with the RFP Consultant / Program Manager to develop a proposal structure according to the client’s requirements.

  • Take proactive efforts in maintaining content through initiatives that can benefit the quality of the proposals and drive innovative use of resources

What we Expect

  • At least 2 to 3 years of experience working with business processes and documentation.

  • Strong written English language skills and prior experience with Technical writing.

  • Excellent communication skills to be able to interact with and influence senior stakeholders.

  • Exceptional organizational and time management skills and an ability to manage competing priorities with stringent timelines.

  • Strong attention to detail.

  • Proficient in with MS Office suite (Word, Excel, PowerPoint) and Google Docs, sheets, and slides.

  • Exhibits strong research skills.