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Freshworks

Freshworks is a leading provider of cloud-based customer engagement software.

RFP Consultant
Chennai, IN
Job Description / Skills Required

About the company:

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany.  The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV,  and Cisco.

Freshworks’ suite of products that transform the way world-class organizations collaborate with customers and co-workers, include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).

Freshworks has received numerous accolades from analysts and media including making it to Forbes’ Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $250 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

Job Description

The RFP Desk in Freshworks supports the business development efforts across all regions and business units. An RFP Consultant is instrumental in our efforts to win new business and liaises closely with global teams including sales, pre-sales, information security, legal and onboarding teams to deliver high quality, timely, consistent, and cohesive responses to RFPs, RFIs, and RFQs to prospective and existing clients.

Role & Responsibilities

  • Own RFX responses end-to-end and coordinate response completion through ongoing communication, relationship development and teamwork with Sales team members and Subject Matter Experts throughout the company, focusing on collaboration and driving strategic priorities

  • Should target to become an SME for an assigned set of products over a period of time, and should be able to come up with high-level solutions and respond to RFX questions

  • Work closely with product teams and highlight feature requests and potential opportunity losses.

  • Collaborate with other team members and ensure data integrity, organization, and maintenance of core content in the RFP tool, using established templates and following proposal writing standards. Keep the RFP repository/library up-to-date and complete with the most recent content and best responses

  • Ensure continuous improvement of team processes and drive innovative use of resources

  • Implement initiatives to improve day-to-day operations

  • Meet all milestones and ETAs throughout the response process while handling independently large volumes of requests

Ideal Candidate Profile

  • Excellent analytical and communication skills

  • 2 to 4 yrs of experience in RFP Vertical

  • Proven ability to apply judgment, creativity, and writing skills in developing and editing customized responses

  • Strong commitment to quality control with a focus on data integrity and compliance

  • Capable of determining priorities, goals, and objectives of work functions assigned. Ability to take ownership of a project and successfully manage it from start to finish.

  • Ability to work on multiple assignments and complete high quality work against strict and competing deadlines dictated by clients, prospects, and consultants

  • Ability to work well in a team environment, as well as handle multiple concurrent assignments, work independently, and assume full ownership of deliverable

  • Ability to effectively manage new projects, existing maintenance, shifting priorities, and multiple tasks

  • Self-directed and well organized; must be able to work with minimal supervision

  • Strong written and verbal skills, with the ability to compose and present to leadership

  • Possess a strong problem-solving ability, attention to detail, and  excellent work ethics

  • Possess a sense of urgency and a customer service focus

  • Resourceful in gathering key information

  • Proficient in MS Word, Excel & PowerPoint.

  • Proposal automation software experience (preferable).

  • Previous related work experience a big plus