Snapdocs is a real estate technology company that's leading the charge to modernize, streamline, and improve the mortgage process for lenders, title and escrow companies, and consumers.
Customer Support Supervisor
Denver, CO, US
Job Description / Skills Required
If you’re excited by playing an instrumental role in building and shaping the Denver team and culture for a fast-growth startup then you should check out this role.
Snapdocs is an early-stage, rapidly growing company backed by investors like Sequoia, SV Angel, and Y Combinator. We are tackling the massive mortgage market, developing modern software for an industry that still relies on fax machines and manila envelopes. We bring security, efficiency, and joy to a paper-based pillar of the US economy. As we expand our product offering and tackle a broader swath of customers, we need to grow our team with smart, hungry, and curious people. That’s where you come in…
Our User Operations Support team will support the users of our technology (including notaries and other mortgage industry pros). By engaging directly and in a hands-on way with our customers, you will help them get the most out of our product while gathering their feedback and sharing that super valuable data with the broader Snapdocs team. As team lead, you will be a “player/coach,” not only doing all of the above alongside the team, but also acting as coach/mentor/resource for the rest of the team. You’ll do 1:1’s, performance management, provide career development, interview and hire, and act as an escalation point as issues arise.
Our ideal candidate has 3-5 years of experience in onboarding new clients, managing accounts, or supporting change management initiatives where you’ve had to advise clients and handle support queries coupled with team lead or direct management experience. You have excellent written and oral communication skills and you bring a positive attitude to everything you do. Your ability to make people feel at ease will be key as you help clients in old-school, risk-averse industries to adopt a new technology. You're a resourceful and self-starting team player, hungry to contribute to the company's overall mission.
Snapdocs’ culture is one that strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team members to make smart decisions. This means we value independent work as well as collaboration. We provide a slew of excellent benefits ranging from the standard stuff like a matching 401(k), 21 days PTO, work from home wellness reimbursements to the not so standard 10-year exercise window on your options! Once we’re safely back in the offices- which are in the heart of the FiDi in San Francisco and downtown Denver- we’ll still offer flexibility in deciding where, exactly, you work best.