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CleverTap

CleverTap is a user engagement and analytics platform for mobile app developers.

Technical Writer
Mountain View, CA, US
Job Description / Skills Required

What is CleverTap?

CleverTap is a SaaS platform focused on mobile-first companies that helps consumer businesses improve user engagement and retention through advanced analytics, predictive segmentation, user experience optimization, and omnichannel campaign orchestration. Global brands such as ESPN, Domino’s, Sony Liv, Fandango, 7-Eleven, GO-JEK, Dream11, Vodafone, and Hotstar use CleverTap to offer delightful, personalized experiences to their users.

CleverTap was founded in 2013 and has offices in Mountain View, London, Singapore, Mumbai, Dubai, and Bogotá. Our investors include Tiger Global, Sequoia, Accel, and Recruit.

What does our Product Marketing team do?

Our team creates all the positioning and messaging for the CleverTap platform and develops content that is shared with various internal and external audiences. We own product go-to-market, partner go-to-market, sales enablement, competitive insights, product communications, product thought leadership, and analyst relations. We support revenue growth and demand creation across geographies by effectively working with global teams to launch products, distribute engaging content, and communicate consistent positioning.

This role reports into product marketing, which reports into the product organization. The ideal candidate is a strong writer, can explain technical details clearly, and works well independently.

What are we hiring for?

Role: Contract Technical Writer (5 months)

About the role:

As a Technical Writerat CleverTap, you will work with the product writing team to update technical documentation; this includes updating user and developer documentation.

Our fast-growing B2B Saas company is currently seeking a professional Technical Writer to join our expanding team. The successful applicant will be responsible for updating technical documents and manuals clearly and concisely and work with the product and engineering teams to ensure the accuracy of product descriptions.

Responsibilities:

  • Update technical information into clear, concise, and effective documentation for both technical and non-technical audiences

  • Produce documentation in a digital library and manage the content online

  • Analyze documents to maintain continuity of style of content

  • Manage updates and revisions to technical documentation

  • Work cross-functionally with engineering, product management, and product marketing

Requirements:

  • At least 2 years of technical writing experience

  • Experience working with marketing Saas companies a plus (but not required)

  • Excellent people and time management skills

  • Excellent oral, written, analytic, and organizational skills

  • Experience writing conceptual, introductory software documentation for non-technical end-users (not just instructional, how-to docs)

Required Qualifications and Experience:

  • Self-motivated and effective in a fluid environment

  • Extraordinary organizational skills with the ability to manage multiple priorities and meet tight deadlines

  • Proficient in the use of G-Suite products and screen capture software

  • Proven ability to learn new documentation tools in a timely manner

  • Communication aptitude coupled with an enthusiasm for technical writing and technology

  • Excellent writing and communication skills with the capacity to create exceptional content and comfortably engage with internal stakeholders

  • Proven ability to work collaboratively across teams in different time zones


Reporting: Technical Writer - Contract

 

Location: US/Remote

 

Why join us? 

  • You are a leader ready for your next challenge

  • You want to work in a fast-paced, dynamic environment where your contribution matters

  • You are passionate about technology and technical writing

 

What is working at CleverTap like? 

  • Hierarchy is a myth; merit is lauded 

  • Accountability and driving outcomes are the key to success 

  • Your career here is limited by you and nothing else 

  • Teamwork trumps individual success