CleverTap is a user engagement and analytics platform for mobile app developers.
What is CleverTap?
CleverTap is a SaaS platform focused on mobile-first companies that helps consumer businesses improve user engagement and retention through advanced analytics, predictive segmentation, user experience optimization, and omnichannel campaign orchestration. Global brands such as ESPN, Domino’s, Sony Liv, Fandango, 7-Eleven, GO-JEK, Dream11, Vodafone, and Hotstar use CleverTap to offer delightful, personalized experiences to their users.
CleverTap was founded in 2013 and has offices in Mountain View, London, Singapore, Mumbai, Dubai, and Bogotá. Our investors include Tiger Global, Sequoia, Accel, and Recruit.
What does our Product Marketing team do?
Our team creates all the positioning and messaging for the CleverTap platform and develops content that is shared with various internal and external audiences. We own product go-to-market, partner go-to-market, sales enablement, competitive insights, product communications, product thought leadership, and analyst relations. We support revenue growth and demand creation across geographies by effectively working with global teams to launch products, distribute engaging content, and communicate consistent positioning.
This role reports into product marketing, which reports into the product organization. The ideal candidate is a strong writer, can explain technical details clearly, and works well independently.
What are we hiring for?
Role: Contract Technical Writer (5 months)
About the role:
As a Technical Writerat CleverTap, you will work with the product writing team to update technical documentation; this includes updating user and developer documentation.
Our fast-growing B2B Saas company is currently seeking a professional Technical Writer to join our expanding team. The successful applicant will be responsible for updating technical documents and manuals clearly and concisely and work with the product and engineering teams to ensure the accuracy of product descriptions.
Update technical information into clear, concise, and effective documentation for both technical and non-technical audiences
Produce documentation in a digital library and manage the content online
Analyze documents to maintain continuity of style of content
Manage updates and revisions to technical documentation
Work cross-functionally with engineering, product management, and product marketing
At least 2 years of technical writing experience
Experience working with marketing Saas companies a plus (but not required)
Excellent people and time management skills
Excellent oral, written, analytic, and organizational skills
Experience writing conceptual, introductory software documentation for non-technical end-users (not just instructional, how-to docs)
Required Qualifications and Experience:
Self-motivated and effective in a fluid environment
Extraordinary organizational skills with the ability to manage multiple priorities and meet tight deadlines
Proficient in the use of G-Suite products and screen capture software
Proven ability to learn new documentation tools in a timely manner
Communication aptitude coupled with an enthusiasm for technical writing and technology
Excellent writing and communication skills with the capacity to create exceptional content and comfortably engage with internal stakeholders
Proven ability to work collaboratively across teams in different time zones
Reporting: Technical Writer - Contract
Why join us?
You are a leader ready for your next challenge
You want to work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and technical writing
What is working at CleverTap like?
Hierarchy is a myth; merit is lauded
Accountability and driving outcomes are the key to success
Your career here is limited by you and nothing else
Teamwork trumps individual success