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Appier

Appier builds AI-based cross screen analytics and targeting platform for business to reach and engage their customers across multiple smart devices.

Customer Success Manager, South Korea
Seoul, KR
Job Description / Skills Required

Appier is a technology company which aims to provide artificial intelligence platforms to help enterprises solve their most challenging business problems. Appier was established in 2012 by a passionate team of computer scientists and engineers with expertise in AI, data analysis, distributed systems, and marketing.

About the role

We are seeking for a Customer Success Manager in Seoul who can generate solutions from both business and technical perspectives, and successfully implement them at the customer site. He/She leads the implementation and integration of our Customer Engagement Automation enterprise products into our client's environment and applications.

An ideal candidate for the role will become a trusted adviser to enable clients to apply enterprise solutions to achieve their business objectives

Task of the role

  • Assist clients to expand their usage and adoption of enterprise solution
  • Provide client relationship management for all assigned clients
  • Provide resources to answer clients' questions, identifying needs for account customization and further implementation where applicable
  • Perform service delivery and first line technical support for the product implementation.
  • Discussing the product definition, implementation, operation and clarifying issues with the customer.
  • Assist in renewing client contract and cultivate upsell opportunities
  • Communicate consistently with clients throughout the contract lifecycle, escalating important issues where needed
  • Fully understand client requests, documenting and engaging appropriate resources

About you

[Essential]

  • Relevant working experience in similar function for at least 2 years or above
  • Ability to identify requirements before the customer does and respond quickly.
  • Fast-learner, interested in online advertising industry and data monitoring.
  • Logically thinking and possess good time management abilities.
  • Excellent communication skills to effectively convey technical information to both technical and non-technical audience.
  • Native or excellent oral and written communication skills in Korean and working level of communication in English.
  • Self-motivated, team-oriented, responsible, and focused on exceeding client expectations

[Nice to have]

  • Experience in customer engagement automation tool as customer success
  • Online marketing experience or impressive presentation skill
  • Knowledge in digital marketing and CRM
  • Knowledge in data analytics (e.g. Google Analytics, data warehouse, SQL … etc.)
  • Demonstrate knowledge in web/app technical savvy (e.g. HTML/CSS/Javascript)

Why join us?

We believe in building a great working environment where passionate individual can give their best, and to work with a talented team. To reward Appiers for their contribution, we also work hard to offer perks and benefits to make their life better

Perks and benefits

  • Company office locations at the heart of central business district (CBD) in all our countries.
  • Well stocked pantry with snacks and drinks
  • Competitive salary
  • Equity in one of the most exciting Artificial Intelligence startup in Asia
  • Frequent company and team gatherings to celebrate success and life in general