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CleverTap

CleverTap is a user engagement and analytics platform for mobile app developers.

UX Writer
Mumbai, IN
Maharashtra, IN
Job Description / Skills Required

What is CleverTap?

CleverTap is a SaaS platform focused on mobile-first companies that helps consumer businesses improve user engagement and retention through advanced analytics, predictive segmentation, user experience optimization, and omnichannel campaign orchestration. Global brands such as ESPN, Domino’s, Sony Liv, Fandango, 7-Eleven, GO-JEK, Dream11, Vodafone, and Hotstar use CleverTap to offer delightful, personalized experiences to their users.

CleverTap was founded in 2013 and has offices in Mountain View, London, Singapore, Mumbai, Dubai, and Bogotá. Our investors include Tiger Global, Sequoia, Accel, and Recruit.

What does our Product Marketing team do?

Our team creates all the positioning and messaging for the CleverTap platform and develops content that is shared with various internal and external audiences. We own product go-to-market, partner go-to-market, sales enablement, competitive insights, product communications, product thought leadership, and analyst relations. We support revenue growth and demand creation across geographies by effectively working with global teams to launch products, distribute engaging content, and communicate consistent positioning.

This role reports into product marketing, which reports into the product organization. The ideal candidate is a solid UX writer, who can explain UI and UX concepts clearly.

What are we hiring for?

Role: UX Writer

About the role:

UX writers play a critical role at CleverTap and work with designers, product managers, engineers, and others to write the words that lead a user through the CleverTap dashboard. But it’s not just the words—as a UX writer you think about the entire user experience and about how it can be made enjoyable for people to navigate. If you love words and solving problems, this is exactly what you’re looking for.

Responsibilities:

  • Work cross functionally with designers, product managers, product marketing managers, and engineers continually to understand functionality in the dashboard user experience to craft accurate, useful copy.

  • Write clear, concise, consistent language that’s on-brand and helps users navigate CleverTap.

  • Write for various UI and UX components ranging from error messages, tool-tips, and descriptions, including system-generated updates.

  • Work on different aspects of UX writing such as copy audits and competitive research.

  • Collaborate with the product writing team to update and maintain the UX copy style guide.

Requirements:

  • At least 2 years of experience in UX writing or writing content for customer interfaces.

  • Must be a native English speaker with excellent verbal and written communication skills, with a love for the Oxford comma.

  • Work samples demonstrating experience creating user-centered design solutions.

  • Must have received or are pursuing a BA/BS degree or higher in Computer Science, Communications, Design, or a related field.

  • Proficient in the use of G-Suite products and screen capture software.

  • Ability to collaborate effectively with team members in different time zones.

  • Excellent people and time management skills.

  • Can juggle multiple projects at the same time.

Reporting: Lead Technical Writer

 

Location: Mumbai, India/Temporarily Remote

 

Why join us? 

  • You are a leader ready for your next challenge

  • You want to work in a fast-paced, dynamic environment where your contribution matters

  • You are passionate about technology and technical writing

What is working at CleverTap like? 

  • Hierarchy is a myth; merit is lauded 

  • Accountability and driving outcomes are the key to success 

  • Your career here is limited by you and nothing else 

  • Teamwork trumps individual success