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Snapdocs

Snapdocs is a real estate technology company that's leading the charge to modernize, streamline, and improve the mortgage process for lenders, title and escrow companies, and consumers.

IT Support Technician
San Francisco, CA, US
Job Description / Skills Required

We are looking for an IT Support Technician to join the growing InfoSec team. This high impact role is an opportunity for you to shape the foundation and business process in which the IT support team operates. This role requires wearing many hats, working with a vast range of tools & technologies while supporting the entire company through a high growth period. If that sounds exciting, then we have a position for you. 
 
Snapdocs is an early-stage technology platform, backed by blue-chip venture capital firms like Sequoia Capital, SV Angel, and YCombinator. We are tackling the $1.75 trillion U.S. mortgage market, developing modern software for an industry that still relies on fax machines and manila envelopes. We bring security, efficiency, and ultimately a better home buying experience to a paper-based pillar of the US economy. As we expand our product offering and tackle a broader swath of customers, we need to grow our team with smart, hungry, and curious people. That’s where you come in...  
 
Reporting to our IT Manager, you will contribute to all IT support needs at Snapdocs which will include supporting multiple offices, remote users, and vendors. You will primarily be responsible for the support, administration, and maintenance of desktops, laptops, software, and associated peripherals. Duties of this position include the installation, configuration, and support of operating systems and applications; participation in remote site administration, troubleshooting, and production support activities. As a member of our growing support team, you will collaborate cross-functionally to troubleshoot all internal hardware and software related issues.   
 
Our ideal candidate has at least 2+ years of overall work experience supporting a diverse range of  IT projects from rolling out IT infrastructure, applications, connectivity across various locations, and requirement levels. Over the years, you have gained hands-on experience providing hardware and software support to an organization spanning from the management of email, GSuite, Slack, Zoom, and other corporate applications. You can configure new computer hardware and software (mostly Apple Product Line, MacBook Air, Pro, Jamf) with ease. Performing upgrades, troubleshooting desktop issues, and applications come naturally to you. When required, you can take service calls and either resolve them or escalate them Internally or with Platform Support entities. Direct experience utilizing Service Desk systems to maintain records of requests and responses for support issues while building a knowledge base source or record will be essential. It will be the icing on the cake if you had experience working with OKTA, diverse Antivirus tools, Asset Management solutions, & VPN Support. Ability to collaborate cross-functionally (this role will touch every piece of the organization), patience (communicating IT to IT novices), the bias for action (we’re a startup), time management skills, and attention to detail (of course!), will be the foundational attributes that will set you up for success in this role.  
 
Snapdocs’ culture is one that strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team members to make smart decisions. This means we value independent work as well as collaboration. We provide a slew of excellent benefits ranging from the standard stuff like a matching 401(k), 21 days PTO, work from home wellness reimbursements to the not so standard 10-year exercise window on your options! Once we’re safely back in the offices- which are in the heart of the FiDi in San Francisco and downtown Denver- we’ll still offer flexibility in deciding where, exactly, you work best.