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Truework is building a network for verified identity that puts consumers in control of their sensitive personal information.

Customer Support Specialist
Draper, UT, US
Job Description / Skills Required

As a Customer Support Specialist at Truework, you will play a key role in helping us deliver our product to our customers on a daily basis. Our operations team sits between our customers and back-end platform, playing a critical role in delivering a best-in-class experience to the hundreds of thousands of unique users our product and web application serves each month.
We are looking for a motivated and independent thinker with strong experience in building and leading successful organizations. We value tenacious curiosity and the ambition to own key business initiatives. 

About the Company:
At Truework we are hyper-focused on building products that enable businesses and consumers to regain control over how their sensitive information is shared online. Our identity verification platform helps HR teams improve privacy and unlock productivity by automating employment and income verifications. On the consumer side, we are giving employees unprecedented visibility into how their professional information is shared between third parties such as banks, mortgage lenders and employers. We believe increasing data transparency and returning data controls to the consumer are two crucial steps toward improving the health and safety of the internet as we know it.

  • Help manage the pipeline of inbound inquiries, ensuring SLAs are met on time
  • Organize and keep track of internal procedures to facilitate scale
  • Effectively communicate with our internal teams and customers to gather all information necessary to successfully support customers on the Truework platform.
  • Raise issues to the appropriate supervisor when confusing or ambiguous information is discovered.
  • Understand the nuances of income and employment verification to continually improve the process or identify bottlenecks.
  • Self-manage workload throughout the day to accommodate high incoming volume via phone, email, and chat.
  • Think outside of the box to provide solutions to complex problems. 

You may be a fit for this role if you:
  • Love thinking about process and how to improve it
  • Hold yourself to a high bar when it comes down to organization and efficiency.
  • Thrive in a fast paced, collaborative environment.
  • Have excellent verbal and written communication.
  • Are highly disciplined, organized, and can juggle multiple moving pieces and details at once
  • Enjoy following a process and are motivated to point out areas for continuous improvement
  • Have a proven track record of excellence.
  • Are adaptable and motivated with a strong work ethic.
  • Prioritize security in your personal and professional lives. We handle sensitive personal data and put security above all else when making critical business decisions.

Would be nice to have:
  • A bachelors degree in a related field.
  • Experience working for a startup or similar environment.

This position is currently 100% remote/work from home due to COVID-19, however, the position will be located in our Draper office once conditions allow. 

* Truework is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.