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Appier

Appier builds AI-based cross screen analytics and targeting platform for business to reach and engage their customers across multiple smart devices.

Manager of AiDeal Customer Success, Tokyo
Tokyo, JP
Job Description / Skills Required

Appier is a technology company which aims to provide artificial intelligence platforms to help enterprises solve their most challenging business problems. Appier was established in 2012 by a passionate team of computer scientists and engineers with expertise in AI, data analysis, distributed systems, and marketing. We are also well recognized and received investment from leading venture capital such as Sequoia, LINE and Softbank.

 

About the role

The Customer Success Manager(AiDeal) is responsible for AiDeal's customer support and campaign management. He/She recognizes customers' challenges of marketing and makes it successfully with AiDeal solution.

 

A more experienced candidate could be given a more senior job title.

 

Task of the role

  • Assist clients to expand their usage and adoption of AiDeal
  • Provide client relationship management for all assigned clients
  • Provide resources to answer clients' questions, identifying needs for account customization and further implementation where applicable
  • Perform service delivery and first line technical support for the product implementation.
  • Discussing the product definition, implementation, operation and clarifying issues with the customer.
  • Assist in renewing client contract and cultivate upsell opportunities
  • Communicate consistently with clients throughout the contract lifecycle, escalating important issues where needed
  • Fully understand client requests, documenting and engaging appropriate resources



About you

[Essential]

  • Relevant working experience in similar function for at least 2 years or above
  • Ability to identify requirements before the customer does and respond quickly.
  • Fast-learner, interested in digital marketing industry and data monitoring.
  • Logically thinking and possess good time management abilities.
  • Excellent communication skills to effectively convey technical information to both technical and non-technical audience.
  • Native or excellent oral and written communication skills in Japanese.
  • Self-motivated, team-oriented, responsible, and focused on exceeding client expectations

[Nice to have]

  • Experience in customer engagement automation tool as customer success
  • Online marketing experience or impressive presentation skill
  • Knowledge in digital marketing and CRM
  • Knowledge in data analytics (e.g. Google Analytics, data warehouse, SQL … etc.)

 

Why join us?

We believe in building a great working environment where passionate individual can give their best, and to work with a talented team. To reward Appiers for their contribution, we also work hard to offer perks and benefits to make their life better

 

Perks and benefits

Company office locations at the heart of central business district (CBD) in all our countries.

Free Coffee & Tea

Competitive salary

Equity in one of the most exciting Artificial Intelligence startup in Asia

Health insurance for all employees

Frequent company and team gatherings to celebrate success and life in general

Transparent and flat communication within the team