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CleverTap

CleverTap is a user engagement and analytics platform for mobile app developers.

Production Support Engineer
Mumbai, IN
Maharashtra, IN
Job Description / Skills Required

CleverTap offers an AI-powered customer engagement and retention platform that enables digital enterprises to improve user retention and conversion rates through behavioural insights, predictive segmentation, user experience optimization, and omni-channel campaign orchestration.

 

Consumer brands around the world representing over 8,000 apps—including Gojek, Disney+ Hotstar, Discovery Kids, Sony, Vodafone, Carousell, and Cleartrip—trust CleverTap to help them improve user engagement and retention thereby growing long term revenue. CleverTap is backed by leading venture capital firms, including Sequoia, Tiger Global Management, Accel, and Recruit Holdings, and is headquartered in Mountain View, Calif. with offices in Amsterdam, Singapore, Dubai, and Mumbai. For more information, visit clevertap.com or follow us on LinkedIn and Twitter.

 

Purpose:

To debug, design code updates/solutions to fix reported issues and assist in production support off hour system emergencies.

 

Key Responsibilities :

  • To provide daily support and on-call engineering support with a resolution of escalated production issues to ensure they are resolved in a timely manner

  • To interface with customer support (CS Team) to help resolve technical issues

  • To work closely with technical teams to enhance the quality of existing product

  • To develop debugging tools

  • To follow coding standards, unit-testing, code reviews

  • To follow release cycles and commitment to timelines

Qualification:

  • BS / MS degree in computer science from premier institutes with top grades or equivalent practical experience.

  • 1 to 2 years of programming experience in Java

  • Android or iOS development experience (Good to have)

  • Strong problem solving and debugging ability

  • Familiarity with Linux commands, API Frameworks 

 

Measure of Success:

  • Number of production issues resolved successfully

  • Efficiency in debugging 

  • Debugging tools developed which aid in identifying the root cause

  • Following structured approach to solve problems and document/communicate effectively with other teams (CS, Engineering, Product etc)

 

Key Competencies

  • Functional:Debugging ability, prioritization and scheduling skills

  • Behavioral:Strong problem solving, sense of urgency and prioritization

 

Reporting Relationship

  • Reporting to: Manager Production Support

  • Direct Reports: None

     

Why join us?

  • You are a leader ready for your next challenge

  • You want to work in a fast-paced, dynamic environment where your contribution matters

  • You are passionate about technology and its impact on the high growth mobile marketing space

What is working at CleverTap like?

  • Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team

  • Hierarchy is a myth, merit is lauded

  • Accountability and driving outcomes is the key to success

  • Your career here is limited by you and nothing else

  • Teamwork trumps individual success