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Nimble

Prescription delivery service

Manager, Customer Support
Phoenix, AZ, US
Job Description / Skills Required


NimbleRx is a health technology startup offering a simple and fast prescription delivery app, in partnership with regional and independent pharmacies. Our mission is to bring pharmacies into the future by building a convenient and easy-to-use service, while rooting our team in a patient-first mentality. We thrive on helping customers and making lives easier.

 

Nimble has been growing rapidly and is looking to bring on a Customer Support Manager to lead a team of 4-6 reps. As a member of the Customer Support team at Nimble, you will develop training, hire new team members, and develop our support team to meet individual and companywide goals.




You will:




    • Set expectations and create training for support representatives to provide exceptional customer support via phone, email, and chat

    • Hire and develop support team members

    • Communicate with pharmacy partners, patients, and internal team members

    • Help with reviewing and responding to support tickets, as needed, about prescription orders, refunds, tracking and delivery, and related issues







What you bring:




    • BA / BS Degree

    • 2+ years of experience managing a support team

    • Proactive energy to thrive in a fast-paced tech startup environment

    • Support skills over phone, chat, and e-mail

    • Preferred experience with Zendesk

    • Outstanding customer service skills, including active listening







What's in it for you:




    • Rare opportunity to change an industry and lives of millions

    • We are reinventing healthcare / pharmacy - your (grand) parents and your (grand) children will understand and appreciate what you do

    • Compassionate and driven colleagues in a fun environment where success is celebrated

    • Medical / dental / vision / 401K package that fit your needs






 

 

At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!