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Tessian

Tessian's Human Layer Security platform uses machine learning to understand human relationships and communication behavior in order to protect businesses from threats executed by people on email.

Customer Operations Manager
London, GB
Job Description / Skills Required

Tessian

Tessian protects every business’s mission by securing the human layer.

Using machine learning technology, Tessian automatically predicts and eliminates advanced threats on email caused by human error - like data exfiltration, accidental data loss, business email compromise and phishing attacks - with minimal disruption to employees' workflow. As a result, employees are empowered to do their best work, without security getting in their way.

Founded in 2013, Tessian is backed by renowned investors like Sequoia, Accel and Balderton and has offices in San Francisco and London.

Customer Operations

At Tessian, we are fixated by our customers’ success. We work with some of the world’s leading law firms, investment banks and technology companies, and it’s our mission to make their decision to use the Tessian platform the best they’ve ever made. Our obsession and passion for ensuring our customers are amazed by Tessian at every stage of the customer journey permeates through every area of the company and is evidenced by our best-in-class client retention metrics.

Data is at the centre of our ability to add value to our customers and to our business. As the first Customer Operations hire, you will work closely with the Head of Customer Success and Customer Operations Director to identify, develop and deliver data needs & business insights.

This is an amazing opportunity to join an expanding team, develop deep knowledge on building a business and have a meaningful impact on our customers.  

On a day-to-day basis this will include activities such as:

        Preparing monthly and ongoing delivery of regular reports
        Managing email communications with our customer base
        Key insight and trend interpretation
        Enabling BAU reporting by creating and implementing reporting infrastructure using various tools (Gainsight, Salesforce, SQL, Excel, etc.)
        Making data always available in a digestible form
        Seeking ways to improve and/or automate existing reporting and processes to fit with evolving business needs and requests from management
        Creation of content for customers (product usage, industry stats & market stats)
        End to end flow of our NPS programme

We'd love to meet someone who has:

        Experience in a data-centric role
        Evidence of building balanced dashboards and delivering improved performance in key metrics
        Ability to blend data from multiple systems to create comprehensive, holistic views, and to translate complex data into a consumable insights appropriate to the target audience.
        You’re a highly motivated self-starter who can drive a team's work forward, finding and exploiting opportunities where data can impact our business objectives
        Has a proven track record of working in a high pressure environment
        Passion for designing processes that scale
        Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
        Enjoys “getting their hands dirty” by digging into complex operations
        Takes high degree of ownership over their work
        Clear communicator with professional presence
        Strong listening skills; open to input from other team members and departments

Why we think you'll love it here

        All Tessians are part of the journey we’re on, so we offer equity options with every role and benchmark to provide above market rate salaries.
        Beyond this, there’s plenty more that makes Tessian a great place to work:
        A full week of work-remote a year (for those who aren't fully remote!), in addition to 25 days of paid holiday
        Curate your career with development experiences uniquely suited to you
        We’re family friendly, with policies built to support you in all stages of life
        High-quality tech kit for you to work on
        If you're relocating to join the team, we'll provide a contribution to help with your costs
        On Fridays we stop at 5 for a virtual happy hour (or, to just log off early!)
        Classpass subsidy - which you can use for either in person or virtual classes

        Coronavirus has changed how we work, and we’re currently working from home. During these times we’re supporting our team with:

        A work-from-home subsidy to cover all your home office must-haves
        Remote socials with food and drinks budgets
        There’s plenty to look forward to once we’re back in the office too:
        An array of breakfast options, delicious snacks, drinks and a top-of-the-range coffee machine
        Flexible work from home policy (for those who aren't fully remote)
        Team lunch provided once a week
        Ping-pong and chess tournaments
        Whole team socials every quarter
        Dinner budget for those times you just can’t tear yourself away

Equality & diversity

Tessian is an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. The Human Layer we're securing is diverse, and we know we need to be diverse and inclusive to successfully create HLS that reflects this. You can read our equality and diversity statement here.

As part of our commitment to equality and diversity, we're also a corporate member of the WISE Campaign for gender equality in STEM & we're a founding member of the WEDS network driving diversity & inclusion in startups.

Important notices

Please note that we do not accept applications or résumés from recruiters. Any unsolicited CVs, profiles, or names, submitted in any format, by any channel, to any of our team, will be deemed to fall outside any terms and/or conditions with either the person submitting the information or their company of employment/representation.

By submitting your application to Tessian, you consent to Tessian retaining your information and contacting you about future job opportunities, that may be of interest, for up to 2 years in accordance with our Privacy Policy

Please note, that any job offers will be subject to the candidate passing background screening checks.