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Bird is a shared electric scooter company.

Order Management Associate
Santa Monica, CA, US
Job Description / Skills Required

At Bird, we’re on a mission to make cities more livable by reducing traffic and carbon emissions with an affordable, convenient, and eco-friendly transportation option. We planted roots in Los Angeles, California. Now, our fleet of electric scooters is available to riders in cities around the world for short trips or the “last mile” of their journey. In our first year, Bird launched in over 100 cities and provided over 10 million rides. And we’re only just getting started!

The Team

Our Accounting team plays a critical role in ensuring optimal financial management and efficient operations across Bird. The team partners across all departments at Bird to appropriately inform key business decisions and facilitate the execution of operational plans.

This Position

As our business of changing the world through shared micro-mobility services continues to scale and consumers now begin searching for alternative modes of transportation with fewer crowds, we are seeking a full-time, Order Management Specialist to join our accounting team! This is a brand new position that plays a critical role to support the Company’s continued growth by building the framework for operational excellence, sales efficiency, revenue recognition, and customer satisfaction. We are looking for a detail-oriented, self-motivated individual who is seeking an opportunity to further their operational experience while directly contributing to the execution and success of strategic initiatives.

The Order Management Specialist will work cross-functionally to define order management processes and own the process for booking orders across all sales verticals in accordance with our internal company policies. In addition to sales support activities and continuous process improvement, this role will be responsible for Sales Orders, Cash Sales, monitoring item fulfillments, inventory, revenue considerations, and customer issue resolution. The role will require cross-departmental collaboration with sales, sales operations, finance, revenue, product and more. This position is an individual contributor, reports to the Senior Manager of Global Revenue, and will be part of a highly motivated and collaborative team!

What you’ll do

  • Create business processes, systems, reporting, and enhance documentation and controls as part of compliance efforts
  • Partner with product, data, and business intelligence teams to build scalable revenue recognition processes in NetSuite and other systems
  • Project manage new product and service introductions and the operational success of each
  • Influence product and finance in terms of billing and payment system improvement and automation
  • Ensure data integrity within Salesforce and the transfer of information for adjacent systems (Netsuite and Tableau)
  • Create the process and execute Sales Order creation, fulfillment and invoicing across all sales verticals
  • Conduct weekly assessments of open Sales Orders and ensure that all invoices are accompanied by an inventory fulfillment
  • Structure and enforce best practices around deal structure, order form guidelines, and all other pre-sale and post-sale processes
  • Maintain up to date customer records within Salesforce and NetSuite and structure the process for safely collecting and storing customer information
  • Maintain payment gateways and partner with cross functional teams to ensure fluid setup, consistency, understanding, and structure of all gateways and outgoing payments
  • Structure a collection policy to resolve outstanding invoices and quickly solve for customer inquiries and discrepancies
  • Provide accounting with feedback on uncollected invoices to inform bad debt reserve
  • Book and reconcile daily cash sales against bank activities
  • Own customer offboarding operations
  • Proactively contribute ideas and innovations to improve upon existing systems, work processes and order to cash procedures

What you’ll need

  • Prior order management or Salesforce experience
  • Experience with NetSuite a plus
  • Bachelor's degree or 4+ years of experience using data to facilitate business decisions
  • Demonstrated ability to think outside the box and solve problems in ambiguous environments
  • Inventory management experience
  • Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly and thoughtfully
  • Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
  • Ability to prioritize workload and manage a high volume of orders
  • Ability to understand broader business, operational and financial issues
  • Innate attention to detail
  • Thrive in a team environment

Culture at Bird

We're an ambitious, smart, and open-minded group. Our employees are passionate about our mission, and eager to complete their work at the highest level. The office itself is up tempo and supportive, because we care about each other. People first, people.

Perks up

We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer generous employer-paid healthcare coverage, on-demand doctor visits, childcare support, a pre-tax commuter account for mass transit or parking, a wellness stipend, and more.

Bird is the world

Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work.  We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment.

Sound like a place you’d like to work? Sweet. Let’s chat.