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Clutter

On-demand moving and storage with on-demand retrieval.

Multi-Unit Store Manager
naperville, IL, US
Job Description / Skills Required

Clutter is an on-demand, technology company based in Los Angeles that is disrupting the $50B/year self-storage and moving industries. We’ve built an end-to-end logistics and supply chain platform, enabling us to offer consumers a much more convenient solution at price parity with the incumbents. We’ve raised $300M from a number of VCs, including Softbank, Sequoia Capital, Atomico and GV (formerly Google Ventures). We have 500+ team members and tens of thousands of customers in 7 major markets across the US with plans to be in 50+ markets, domestically and internationally, within the next 5 years!

Clutter recently launched a brand-new retail partnership with Walmart stores - Clutter will have its own retail store space inside a Walmart store location where we will operate a Clutter "moving and storage center". This is an exciting partnership opportunity for Clutter, with the potential to scale across Walmarts nationwide. We are looking to hire an enthusiastic and highly motivated Retail Store Manager to manage two stores and represent, educate, and sell potential customers on Clutter’s services. In addition to the sales aspect of the role, this person will also oversee a small team of Keyholders/Sales Associates and work cross-functionally with Clutter’s operations and product teams.

What you get:

  • Pay - ~$50,000-60,000 annually
  • Type - Full time
  • Store Hours - 8am - 8pm CT
  • Days - Up to 5 days per week, with weekend availability required
  • Location - Walmart stores in Carpentersville and New Lenox, IL

What you’ll do:

  • Effectively engage Walmart customers and explain Clutter’s value proposition
  • Respond to all customer questions about the company, product and services
  • Record customer interaction activity, take customer lead information, and help book appointments online using provided technology
  • Help maintain company inventory and ensure that the store is neat and welcoming at all times
  • Provide on-the-ground feedback and data to Clutter’s operations/product teams to help refine and improve our product offerings
  • Serve as a liaison between the Walmart retail team and Clutter’s management team
  • Hire, train, coach, and performance manage a team of 6-8 Keyholders and Sales Associates
  • Manage shift scheduling for Keyholders and Sales Associates, as well as daily store opening and closing when necessary
  • Troubleshoot and resolve/escalate any in-store issues that arise on a daily basis

What we’re looking for:

  • 5+ years of work experience in a retail environment
  • 3+ years of team leadership experience, including experience with shift scheduling
  • Excellent verbal communication skills with an approachable, outgoing personality
  • Comfortable giving direct written and oral feedback to team members
  • Strong sales acumen and ability to build rapport with customers quickly
  • Ability to work autonomously and prioritize multiple tasks at once
  • Ability to effectively communicate and manage both up to Clutter’s management team and down to the Brand Ambassador team
  • Passionate about technology and companies disrupting the status quo