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Fave

Fave is a deals, rewards and payment platform that helps local businesses reach mobile-first customers.

CRM Executive
Kuala Lumpur, MY
Job Description / Skills Required

Fave is Southeast Asia's fast growing fintech platform providing payments & loyalty solutions to offline merchants to grow and connect with their customers in a whole new way. Fave is on a mission to accelerate the offline world’s transition to the digital economy by putting growth at the centre of our merchants, our customers, our people and our partners because growth is good for everyone.

 
Fave connects merchants and consumers to deliver seamless QR payment experience and merchant loyalty cashback rewards. It serves as a payment aggregator for the most popular cards (Visa, Mastercard, AMEX) and wallets (GrabPay, Boost, OVO). Integrated with other strategic partners Fave offers merchants more value add and more customer exposure through marketing, data, financing and operations. Merchants can now focus on what they do best for their customers; because everything else is taken care of.
 
Hustling in a fast-paced scaling up start-up can be incredibly rewarding. At Fave, we make it all the more fun with offices designed for collaboration, productivity, and play. You get unlimited access to people (founders included), opportunities to learn, coffee, and WiFi – and we consider these the basic necessities! There’s also an office indoor mini golf course, ping pong, cool pantry, FaveUp learning sessions featuring industry veterans, movie nights, and lots more!
 
If being a part of a digital revolution in the fastest-growing region in the world excites you, get in touch today!
 
As a CRM Executive, you will:- 
  • Strategize marketing communications merchant lifecycle, personas, segmentation and user behaviour through the CRM platform.
  • Create and optimize content for EDM and push notification in the customer acquisition and activation flow. 
  • Develop and analyze reports to track metrics and conversion rates from marketing to sales performance. 

Requirements:-

  • At least 1-2 years experience in marketing and strong knowledge in Customer Relationship Management (CRM)
  • Data driven, organised and detail-oriented
  • Strong analytical skill
  • Team player - able to work hand-in-hand with internal stakeholders
  • Able to demonstrate empathy to the target audience and strategise campaigns based on different personas
  • Highly proficient in written and spoken English. Proficiency in Mandarin or Cantonese is a plus.