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Namely

SaaS HR platform for mid-market companies

Service Specialist
Remote
Job Description / Skills Required

Our platform is disrupting the industry in how organizations view the HR function.  You will join our expanding Operations team in Atlanta and will be integral in delivering a client experience that will drive our business forward.  You will handle client questions via phone, chat, and an email queue that pertain to our HCM platform and additional services.

We’re looking for individuals who have a passion for client service, embrace kindness in their interactions, work as effective team members, and strive for excellence in everything they do!

Overview

  • The Client Services Specialist will be responsible for setting the tone for the day-to-day interactions with clients and will act as the first touch point guiding them through an incredible experience.
  • Build strong relationships with clients in their pod. 
  • Deliver exceptional client support in accordance with our quality guidelines
  • Partner with pod team members to provide a holistic approach when solving client issues that span across product swimlanes. 

Responsibilities

  • Manage inquiries via phone and email for respective client pod. 
  • Independently triage, troubleshoot and resolve client issues timely and with accuracy
  • Use good judgement to escalate issues to pod leadership 
  • Work closely with appropriate stakeholders to resolve client inquiries. 
  • Appropriately utilize available resources to resolve client issues. 
  • Seek opportunities to expand skill set vertically or horizontally.

Nice to Haves

  • Client service experience at technology and/or software company
  • Payroll, Benefits and/or SHRM certifications (i.e. FPC, CPP, CEBS, PHR, SPHR, etc.)

Namely Company Culture Highlights:

  • Winner of Comparably's Award for Best CEO 2020
  • Winner of Comparably's Award for Best Company Culture 2020
  • Namely is ranked in the top 5% of companies for Leadership on Comparably.

Check us out on Comparably: https://www.comparably.com/companies/namely

About Namely

Namely is the first HR, payroll, and benefits platform employees actually love to use. People are at the center of everything we do—from our platform to our staff. Why join us? We believe every company and every employee deserves a great workplace, supported by HR technology they use and love. Most importantly, we believe in giving you the tools you need to do the best work of your career.

We invite you to fill out the EEO survey below as part of our ongoing diversity initiatives at Namely.  Your participation in the survey is completely optional and voluntary, and none of the information you provide will be considered in the hiring process or with respect to any employment decision made by Namely.  Namely will have access only to anonymized data submitted through these surveys.