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Gong

Gong.io enables revenue teams to realize their fullest potential by unveiling customer reality.

Senior Strategy and Business Operations Manager
San Francisco, CA, US
Job Description / Skills Required

Gong enables revenue teams to realize their fullest potential by unveiling their customer reality. The patented Gong Revenue Intelligence Platform™ captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions. Over 1,000 innovative companies like LinkedIn, Hubspot, Service Titan, Pinterest, and Drift trust Gong to power their customer reality. With Gong, customers experience improved win rates, increased deal sizes, and accelerated employee ramp-times.
 
As the Strategy and Business Operations Senior Manager, you will report to our Senior Director of Strategy and partner with the Customer AE and Customers Success leadership teams, leveraging qualitative and quantitative analysis to create and operationalize business strategy, maintain a wholistic view on business and operational effectiveness and efficiency, and identify areas for future growth.
 
The ideal candidate is high analytical and proactive, comfortable in thinking about and communicating business initiatives, and willing to get into operational details with a results-driven approach.


RESPONSIBILITIES

  • Act as the strategic thought partner to the Customer AE leadership team, helping to identify, scope, and execute upon new initiatives for Gong’s renewal and expansion business
  • Define and drive analyses to promote a deep and wholistic understanding of renewal and expansion business performances, growth drivers, trends, and identify improvement areas and opportunities
  • Keep the finger on the pulse of the business to ensure it is operating as successfully as possible, stepping in to help drive improvements as needed
  • Serve as the connective tissue of a cross-functional team (including Sales, Customer Success, Product, Marketing, Sales Operations, Finance, People, and other internal groups, etc.), working to share knowledge and drive people towards a common goal
  • Inspire teams to break organizational assumptions and challenge status quo


QUALIFICATIONS

  • Strategic thinker with practical business understanding to drive from insight to recommendation
  • Independently capable of seeking information, solving conceptual problems, corralling resources and delivering results in challenging situations
  • Excellent communication and analytical skills with the ability to distill complex thoughts and strategies into simple, actionable recommendations
  • Ability to articulately present and debate recommendations with cross-functional teams and senior leadership
  • Motivated to work collaboratively in a fast-paced, ever-changing environment to help our growing business
  • Expert knowledge of Excel, PowerPoint; knowledge of SQL, Tableau (and/or desire to learn).
  • BA/BS degree


PREFERRED QUALIFICATIONS

  • 5+ years of experience in sales operations / business operations of technology companies, and/or at a management consulting firm
  • Experience with enterprise software or SaaS GTM strategy
  • Experience leading large cross-functional teams
  • MBA degree


PERKS & BENEFITS

  • 100% paid coverage of medical, dental and vision insurance for employees
  • 401K program to help you invest in your future
  • Education & learning stipend for personal growth and development
  • Flexible vacation time to promote a healthy work-life balance
  • Paid parental leave to support you and your family
  • Work from home stipend to help you succeed in a remote environment