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Amplitude

Amplitude helps companies build better products.

Manager, Corporate Customer Success
San Francisco, CA, US
Job Description / Skills Required

Amplitude’s mission is to help companies build better products.  By building best-in-class teams, we create best-in-class products that customers love.  We approach challenges with humility, we take ownership over our work, and our growth mindset pushes us to constantly improve ourselves, each other, and the value we bring to customers.

The Customer Success team is responsible for driving adoption and long-term value realization for Amplitude’s customers through structured programs as well as ad-hoc engagement to provide product expertise and best practices. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer.

As Manager, Corporate Customer Success you own a key portion of our Corporate business in North America, and lead a diverse and talented team of CSMs. You will report to the Head of Corporate Customer Success and will own the adoption, impact  and success of the customers owned by this team of CSMs. 

To learn more about our team, check out our blog post on Customer Success at Amplitude!

 As Manager, Corporate Customer Success, you will: 

  • Directly manage a team of CSMs and be accountable for adoption, retention and growth of your portfolio
  • Build relationships with key customer stakeholders to strengthen the Amplitude partnership
  • Coach team to navigate relationship management, adoption, and prioritization challenges
  • Conduct weekly forecast meetings with focus on accuracy and goal attainment 
  • Help us achieve our growth goals while engaging our current customers with empathy and respect
  • In partnership with your team, develop repeatable lower touch activities that supplement high touch activities for  building and maintaining relationships with customers
  • Master Amplitude’s value proposition and use cases to become a trusted advisor to our customers
  • Recruit talent to enhance your team’s core strengths. Be thoughtful about diversity and inclusion 
  • Mentor and develop your team and have meaningful career planning discussions
  • Uphold Amplitude’s cultural values and operating principles
  • Identify customer trends, successes, and challenges to leadership and present a point of view on how to innovate how we deliver success and services

You'll be a great addition to the team if you have:

  • 6+ years of Customer Success or Account Management experience at a high-growth enterprise B2B SaaS company
  • 1+  years of direct management experience and a track record of achieving results and building high-performing teams
  • A deep understanding of the customer journey and what success means in B2B SaaS
  • Strong leadership, management, communication (verbal and written), business development, and interpersonal skills
  • A customer-focused mindset and passion for our customers’ success with the ability to balance the needs of the customer with those of the business
  • Exposure to and passion for product management/building digital products and/or using behavioral analytics to better understand customers 
  • The ability to motivate and inspire others through storytelling
  • Ability to excel in a high-growth company that requires rapid iteration and constant evolution to support our ambitions

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. 

We care about the well-being of our team: along with excellent health insurance, we offer flexible time off, a monthly wellness stipend, delicious in-office lunch, dinner, & snacks, commuting benefits, a 12-week parental leave, a generous Learning & Development stipend, and a full 10 year window to exercise your stock options. 

The Product: Amplitude is a product intelligence platform– we help companies understand their users, rapidly release better product experiences, and grow their business. We’re super proud of what we’ve built and continue to build on: a platform that enables companies to thrive. 

Other fun facts about Amplitude: 

  • Founded in 2012, Amplitude is backed by Sequoia Capital, IVP, Battery Ventures, Benchmark Capital, Y Combinator and other top tier investors.
  • Over twenty of the Fortune 100 are now customers of Amplitude as are innovative brands such as Microsoft, Ford, NBC Universal, Hubspot, and PayPal.
  • We have offices in San Francisco (HQ), New York, Amsterdam, London, Paris and Singapore.
  • Our mascot is the datamonster, who loves to chow down on all your numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Amplitude’s D&I Commitment: Amplitude believes that diversity enables creation of better products, ability to solve complex problems, and drive more powerful solutions. In order to make diversity possible, we commit to striving to create an environment of inclusion: an environment focused on psychological safety, empathy, and human connection, which will allow employees of all backgrounds to feel the care they need to thrive.